Bobby45 Posted March 18, 2018 Share Posted March 18, 2018 I have updated Affinity Photo for Windows to 1.6.4.104 last week. Ever since then it has crashed with an Unhandled Exception whilst loading. I am running Windows 10 on a Dell laptop. Any ideas?? Bob Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 18, 2018 Share Posted March 18, 2018 Hard to tell without knowing what the unhandled exception tells as the cause of all evil. It might be some DLL access problem due to installation/update, some sort of OS blocking etc. etc. The cause can have several different reasons and usually the expanded log of an unhandled exception message tells more concrete here what, where and why the cause occurs. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Bobby45 Posted March 18, 2018 Author Share Posted March 18, 2018 Hi v-kyr Thanks for your help. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted March 18, 2018 Share Posted March 18, 2018 Hi @Bobby45 What version of windows 10 exactly are you using, the Windows 10 Creators update seems to be making a mess of some programs being able to run, so check your windows update history. Search for msinfo32 or System Information and press Enter, this will get you some info on your system like version etc, should look like this: There is also a post here about unhandled exceptions Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Bobby45 Posted March 18, 2018 Author Share Posted March 18, 2018 Hi, Screenshot attached as requested. Bob Quote Link to comment Share on other sites More sharing options...
harrym Posted March 18, 2018 Share Posted March 18, 2018 Hi Bobby, +1 to the replies above I recently had issues with blue screening on windows 10 home when using AP. turned out to be an issue with my wireless mouse! Nothing to do with AP. AP just happens to be my most used application. There have been some pretty big updates to home edition recently and it's difficult to pin these things down when there is nothing in logs to go on. It's a pain! Quote Link to comment Share on other sites More sharing options...
Bobby45 Posted March 18, 2018 Author Share Posted March 18, 2018 Thanks Harrym, I don't use a wireless mouse but could be a problem with something else. bob Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 18, 2018 Share Posted March 18, 2018 So far the above doesn't help much and doesn't tell anything about the real exception cause. Thus answers so far can only speculate here. What is instead needed is a copy of the trace text (full log) of the exception panel itself ... ... aka all the detailed text stuff shown below "............ Exception Text ............" here. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
harrym Posted March 18, 2018 Share Posted March 18, 2018 1 hour ago, Bobby45 said: Thanks Harrym, I don't use a wireless mouse but could be a problem with something else. bob Yip, didn't expect that to be the issue really just posted my experience as an example. Maybe start by disabling as much as possible Hope you get things sorted Regards Quote Link to comment Share on other sites More sharing options...
harrym Posted March 18, 2018 Share Posted March 18, 2018 Ah wait I didn't read your original post correctly, I thought you got a blue screen which wouldn't give you any logs. Follow v_kyr's advise Regards Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted March 18, 2018 Staff Share Posted March 18, 2018 Hi Bobby, Can you please follow the steps below to extract the Windows Event log and I will check if the cause of the error was logged 1) Type Event Viewer in the search box and Click the Event Viewer 2) In the Windows Logs, Right click on the Application and select Save Events As.. 3) Name the file crash and keep the .evtx file type 4) Send me the saved file Bobby45 1 Quote Link to comment Share on other sites More sharing options...
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