paul thomas Posted November 27, 2017 Posted November 27, 2017 Just purchased the newly published Affinity Photo Workbook. Unfortunately the print run for my copy has badly aligned folios - some pages are displayed upside down and in the wrong page order making it usable and unreadable. For such an expensive book a final proofing of the print run before a full print run should have been undertaken as standard practice - but obviously was not done. I hope this is not a reflection of the product software quality assurance testing as well? Quote
Staff Patrick Connor Posted November 27, 2017 Staff Posted November 27, 2017 (edited) paul thomas, Welcome to the Serif Affinity forums. Sorry, this is very disappointing. I hope this is a one off. We have opened a number of cartons at random when we took delivery and this is clearly not true of the majority of books. We will check through our remaining stock again. Can you please email AffinityOrders@serif.com, mentioning the page numbers affected so we can talk to our printer about this. Then we will send you another complimentary book straight away. <Edit> Sorry I see that you have emailed AffinityReturns@serif.com We can deal with this on that ticket, there is no need for an email to AffinityOrders@serif.com </Edit> Edited November 27, 2017 by Patrick Connor last line added Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
carl123 Posted November 27, 2017 Posted November 27, 2017 Do the books have a batch number? A particular batch may have been affected Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Staff Patrick Connor Posted November 27, 2017 Staff Posted November 27, 2017 3 minutes ago, carl123 said: Do the books have a batch number? A particular batch may have been affected I will see. I think that the initial 20,000 were in one batch, but thanks for the thought. We will see what the printers say. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Adam Posted November 27, 2017 Posted November 27, 2017 Hello Paul, I've just responded to your email to us. My apologies for this error on our part. Thanks for your time, Adam Quote
Grazie Posted November 27, 2017 Posted November 27, 2017 O...K.... I think I’ll wait a bit longer. Quote
ArleneR Posted March 22, 2018 Posted March 22, 2018 I just bought the Photo workbook from Amazon and it also has the upside down, out of order pages. Do I need to get a replacement from Amazon? They’ll probably send me another bad print... Quote
Staff Patrick Connor Posted March 23, 2018 Staff Posted March 23, 2018 @ArleneR Welcome to the Serif Affinity forums. You need to email AffinityOrders@serif.com with photos of the book and your order number, and we will send you another. If you contact amazon they will insist on the item being returned, and I don't think that Serif will Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
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