ChenKo Posted November 24, 2017 Share Posted November 24, 2017 Hey guys, i dont if someone had the same problem or this topic even exists already, but i have big problem and really dont know what to do. Problem; when i want to install my fresh bought Affinity Designer for Windows, which i bought online and downloaded it, i also got the email with my product key and so on.. But i am not able to install the software, i get the message: you email or/and key is not valid ??? I also could not find any support-email-addy from Affinity which is also very weird for me What can i do now? thx in advance Quote Link to comment Share on other sites More sharing options...
Aammppaa Posted November 24, 2017 Share Posted November 24, 2017 There is a Contact Us link in the footer of this forum… I am sure someone from the Affinity team will be able to help you, though it may take a little while since it is midnight on a Friday night here in the UK. Quote Win10 Home x64 | AMD Ryzen 7 2700X @ 3.7GHz | 48 GB RAM | 1TB SSD | nVidia GTX 1660 | Wacom Intuos Pro Link to comment Share on other sites More sharing options...
R C-R Posted November 25, 2017 Share Posted November 25, 2017 At the bottom of the https://affinity.store web page, there is a Help and Support link. It varies by country but for me in the US it is https://affinity.store/en-us/help/. This page includes many topics, including info about product keys & several email addresses to use for contacts relating to store purchases. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alfred Posted November 25, 2017 Share Posted November 25, 2017 5 minutes ago, R C-R said: At the bottom of the https://affinity.store web page, there is a Help and Support link. It varies by country but for me in the US it is https://affinity.store/en-us/help/. The generic version https://affinity.store/help/ should take you to the correct page for your locale. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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