HELP! Unable to log into my Affinity Account

[vfxwolf]

I dont know where to post this as there seems to be no customer service link at the website.   I own Affinity Photo, Designer, and Affinity Photo for Ipad. Today I tried to log in to my account as required to download the free UI kit being offered to users of Affinity Designer.  The app tells me I've already registered my name and email address, however, I cannot log into my account at the affinity website - and I cannot even reset the password as the reset instruction email never arrives.

 

How do I resolve this?

[MEB]

Hi vfxwolf,

Welcome to Affinity Forums

Have you bought the apps for Mac (using the Mac App Store)? If so you don't have an Affinity Store account since we only sell the Windows versions there (and the Affinity Designer Workbook). To download the Grade UI Kit, go to menu Help ▸ Welcome..., there's a link on the 5th screen to get it. Let me know if you still have trouble.

[vfxwolf]

Meb,

 

THanks for getting back to me.  No joy, however.  I bought all the apps on the respective app stores, for Mac and ipad.  Going to the welcome screen does furnish a link to the UI kit.. but clicking on it, takes me to the website where I'm asked to enter my details again - which of course dont seem to work.

 

Are you saying that if I purchase through the app store.. I dont have an Affinity Account?   Then what credentials is it asking for?

 

 

[MEB]

I see. I having the same issue here - it says the e-mail was already registered - seems you have signed-up for our newsletter earlier or similar. Check you PM's in one minute (messages).

[vfxwolf]

Yes, I already registered it when I downloaded an asset pack that was being given away with the purchase of Affinity Photo..   Thing is.. if its already registered, why not just take me to the link for the asset?

[MEB]

Yes, it should be doing just that but it's not working for some reason. Check you PM's.

[lpjohnston]

I am having the same issue for my Windows desktop Affinity Photo  that was a gift from my brother who also set up my account...BUT I am not able to log in with the password he set for me...HELP I also need to check my user name. My product key: (moderated)

[Patrick Connor]

@lpjohnston

Welcome to the Serif Affinity forums

i suggest that you email Affinity@serif.com and ask for them to check your account directly as you shouldn't have product keys or email addresses in posts on these public forums

[lpjohnston]

Thank you Patrick good to know...

[Minnie Peyton]

[MOD EDIT] - Sensitive data removed

[Dan C]

Hi @Minnie Peyton,

Welcome to the Affinity Forums

It appears as though your first post here contained your email address and a potential password, so I have removed this from your post before approving.

Can you please confirm here - without providing your email address or password - what issue are you having with your Affinity account please?