Switched computers and can't get Affinity photo on new one

[bradelimages]

I bought Affinity photo for the mac 2-3 months ago, but recently got a new imac and now Affinity says my account doesn't exist anymore? What do I do? I'm not buying it again!

[Callum]

Hi Bradelimages,

 

You should be able to re-download the app from the Purchases tab of your Mac App Store :)

 

Thanks

C

[gdenby]

It may be an Apple related problem. I just got an iPad, and had all sorts of problems getting into both the App store, and the iCloud from the iPad. I'm not sure which of the hoops I jumped thru that worked, but along the way I had to re-establish my account credentials to link to those services. Among the problems was that they wanted to use 2 factor verification by way of a cell phone, which I don't have. 

 

Alternatively, there would be the option to restore your old mac's user account via a time machine restore, or use Migration Assistant. Check this link:

 

https://support.apple.com/en-us/HT204350

[R C-R]

17 hours ago, bradelimages said:

I bought Affinity photo for the mac 2-3 months ago, but recently got a new imac and now Affinity says my account doesn't exist anymore?

What account do you mean? You do not need an Affinity account to download the app from the purchases tab of the Mac App Store, nor would Affinity/Serif know anything about the Mac App Store account or Apple ID you used when you purchased the app.