marino052 Posted September 30 Share Posted September 30 I've been working with this file for a long time.. and today... the day I need the logo, the file is corrrupt.. Can anyone help me with this? Dragoslogo.afdesign Quote Link to comment Share on other sites More sharing options...
MikeTO Posted September 30 Share Posted September 30 Hi @marino052 and welcome to the forums. The file does appear to be corrupted and none of the usual tricks will open it for me. You may have to wait for Serif to have a chance to review it but it's possible it's not recoverable. Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.1, MacBook Pro 14" (M4 Pro) Link to comment Share on other sites More sharing options...
JrCustomTs Posted September 30 Share Posted September 30 (edited) 1 minute ago, MikeTO said: Hi @marino052 and welcome to the forums. The file does appear to be corrupted and none of the usual tricks will open it for me. You may have to wait for Serif to have a chance to review it but it's possible it's not recoverable. I tried on both my machines and my iPad.. I need this file... - I might have to start saving in PDF Edited September 30 by JrCustomTs Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 30 Share Posted September 30 1 hour ago, JrCustomTs said: I might have to start saving in PDF What you should probably do first of all is make sure you save multiple copies/versions of your file as backups. E.g., first you save dragoslogo.afdesign. Then after you've made some changes you Save As dragoslogo2.afdesign. Then after some more you Save As dragoslogo3.afdesign. You should also make sure you're saving on a local disk, and not one managed by a cloud service (OneDrive, iCloud, Google Drive, etc.). Exporting a PDF can also be worthwhile, but it should be a secondary protection method and should not be your primary protection method. It should not be this difficult, but for some reason it is I might go so far as to suggest an even more robust backup method: First save dragoslogo.afdesign. Next time, Save As dragoslogo2.afdesign and Save As a second time as dragoslogo2a.afdesign. Now you're working in a file named dragoslogo2a.afdesign. Use File > Open and try to open dragoslogo2.afdesign (while keeping dragoslogo2a.afdesign open). If you can open dragoslogo2.afdesign, great. Close the tab with dragoslogo2a.afdesign and optionally delete that file. Next time you save, repeat steps 2, 3, 4 but this time Save As dragoslogo3.afdesign and also as dragoslogo3a.afdesign. Keep incrementing the numbers, and using File > Open to verify that the file saved correctly. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
JrCustomTs Posted September 30 Share Posted September 30 1 minute ago, walt.farrell said: What you should probably do first of all is make sure you save multiple copies/versions of your file as backups. E.g., first you save dragoslogo.afdesign. Then after you've made some changes you Save As dragoslogo2.afdesign. Then after some more you Save As dragoslogo3.afdesign. You should also make sure you're saving on a local disk, and not one managed by a cloud service (OneDrive, iCloud, Google Drive, etc.). Exporting a PDF can also be worthwhile, but it should be a secondary protection method and should not be your primary protection method. It should not be this difficult, but for some reason it is I might go so far as to suggest an even more robust backup method: First save dragoslogo.afdesign. Next time, Save As dragoslogo2.afdesign and Save As a second time as dragoslogo2a.afdesign. Now you're working in a file named dragoslogo2a.afdesign. Use File > Open and try to open dragoslogo2.afdesign (while keeping dragoslogo2a.afdesign open). If you can open dragoslogo2.afdesign, great. Close the tab with dragoslogo2a.afdesign and optionally delete that file. Next time you save, repeat steps 2, 3, 4 but this time Save As dragoslogo3.afdesign and also as dragoslogo3a.afdesign. Keep incrementing the numbers, and using File > Open to verify that the file saved correctly. Yessir.. going forward I will be doing this. - I run a NAS, this is where I save all my files.. Quote Link to comment Share on other sites More sharing options...
BBG3 Posted October 1 Share Posted October 1 You can check and see if you can restore your file with Time Machine. Quote Affinity Designer | Affinity Photo | Affinity Publisher V2 ▪️ Mac: 2021 M1 MacBook Pro 16", 32GB memory, macOS Sequoia 15 ▪️ iPad: iPad Pro, 12.9": iPadOS 16.7.10, Apple Pencil 1 Link to comment Share on other sites More sharing options...
walt.farrell Posted October 1 Share Posted October 1 15 hours ago, JrCustomTs said: I run a NAS, this is where I save all my files.. Just so you know, the recommendation is still to store them locally, and later copy or synchronize them to the NAS. I haven't personally had issues saving to and using from a NAS, but other users have reported problems. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff MEB Posted October 1 Staff Share Posted October 1 Hi @marino052, Welcome to Affinity Forums I'm checking if the file is recoverable and will get back to you as soon as I have some news. Thanks for reporting the issue. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
JrCustomTs Posted October 1 Share Posted October 1 53 minutes ago, MEB said: Hi @marino052, Welcome to Affinity Forums I'm checking if the file is recoverable and will get back to you as soon as I have some news. Thanks for reporting the issue. Thank you! Quote Link to comment Share on other sites More sharing options...
marino052 Posted October 8 Author Share Posted October 8 On 10/1/2024 at 6:05 AM, MEB said: Hi @marino052, Welcome to Affinity Forums I'm checking if the file is recoverable and will get back to you as soon as I have some news. Thanks for reporting the issue. Any Luck with this? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 9 Staff Share Posted October 9 Hi @marino052, No, the file is still with dev but wasn't checked yet. The issue was logged internally. I've raised this up today with dev. I will get back to you as soon as I have some news. marino052 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
marino052 Posted October 21 Author Share Posted October 21 On 10/9/2024 at 1:20 AM, MEB said: Hi @marino052, No, the file is still with dev but wasn't checked yet. The issue was logged internally. I've raised this up today with dev. I will get back to you as soon as I have some news. Any update? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 21 Staff Share Posted October 21 Hi @marino052, No update, sorry. I'm bumping this issue again. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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