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Posted

The 2.5 update just crashes and won't load. I have publisher + designer + photo. I upgraded publisher & photo from 2.4.2 and both just crash straight away when it hits the "Loading fonts ...". I left photo at 2.4.2 and it runs fine! Please help I need my software back!!! Where can I get 2.4.2 download/release??????

This is urgent as I have graphics work I need to do!!!

Cheers, Andy.

Posted

Hi @mongoose666 and welcome to the forums,

Several issues with the v2.5.0 release have been fixed in the latest Beta.

The current advice to join the Beta program which you can do here: https://affinity.serif.com/affinity-beta-program/ and download v2.5.0 (2486) which can be run independently alongside the Retail version and should fix the issues you're currently experiencing...

Alternatively, if you want to roll back to v2.4.2 you can do so by following these links...

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

That's no problem at all... :)

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

That's really good to hear, I'm glad you are back up and running again... :)

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted
Just now, mongoose666 said:

Sadly within the Photo persona it crashes when selecting a rectangular region 😞 

Can you upload the file so we can take a look?

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

It was just a simple photo from a phone in jpg format no actually Affinity file. The lasso selection was fine, just rectangular selection crashed.
The image was 954x2048 pixels. I can't post as it is not mine unfortunately 😞

I simply cropped the image & then "Rasterize & Trimmed" it to get what I needed for the interim ☺️

Posted

Odd, I've not personally seen any issues when using the rectangular selection tool but I'll see if I can replicate it...

The official Retail v2.5.2 has just been released in case you didn't see the announcement...

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted
1 minute ago, Hangman said:

Odd, I've not personally seen any issues when using the rectangular selection tool but I'll see if I can replicate it...

The official Retail v2.5.2 has just been released in case you didn't see the announcement...

The official V2.5.2 was what I was running when the issue 1st occurred. 
Yes it is weird on a new document it's fine but if I open a JPG image then go to Photo persona and start a selection at some point, it seems random, it crashes 😱

Posted

I can't seem to able to replicate this, I've tried lots of different compression ratio JPEGS opened in Publisher and then gone to Photo persona and can select any part even using Rectangular tool.  I've even opened some straight from my phone again with no problem

 

 

Asus Vivobook 15  Intel I7 processor,  Intel Iris X graphics, Windows 10 Home Version 20H2 (64 bit),  32GB RAM.  
Affinity Designer 1.10.5.1342, Photo 1.10.5.1342, Publisher 1.10.5.1342 
Affinity Designer Beta 1.10.5.1342, Photo Beta  1.10.5.1342, Publisher  Beta  1.10.5.1342
Affinity Designer2 V2.5.2, Photo2 V2.5.2,  Publisher2 V2.5.2
Affinity Designer2 V2.5.2.2486 (Beta), Photo V2.5.2.2486 (Beta), Publisher V2.5.2.2486 (Beta)

 

 

 

Posted

Welcome to the Affinity Forums & sorry to hear you're having trouble @mongoose666!

3 hours ago, mongoose666 said:

The official V2.5.2 was what I was running when the issue 1st occurred. 
Yes it is weird on a new document it's fine but if I open a JPG image then go to Photo persona and start a selection at some point, it seems random, it crashes 😱

I too have tried replicating this here in both 2.5.2 retail and beta and I'm not seeing the same crashes occur currently - can you please navigate to Edit > Settings > Performance within the Affinity app and provide a screenshot of your settings here for me?

What are the average size of the JPEG files you are opening when this occurs? For example if you were opening a 30,00px x 20,000px 600MP image then this would likely cause more issues due to CPU + RAM limitations, compared to a considerably smaller image.

Many thanks in advance :)

Posted (edited)
9 hours ago, Dan C said:

Welcome to the Affinity Forums & sorry to hear you're having trouble @mongoose666!

I too have tried replicating this here in both 2.5.2 retail and beta and I'm not seeing the same crashes occur currently - can you please navigate to Edit > Settings > Performance within the Affinity app and provide a screenshot of your settings here for me?

What are the average size of the JPEG files you are opening when this occurs? For example if you were opening a 30,00px x 20,000px 600MP image then this would likely cause more issues due to CPU + RAM limitations, compared to a considerably smaller image.

Many thanks in advance :)

Hi there @Dan C yes it is un-usual I thought it was only one image but alas it was two that came from a friend's phone. 954 x 2048 so not very high resolution wise. I am running i9s with 64GB RAM and an nVidia RTX 4080 so the hardware spec isn't an issue. 

The selection issue was in the 2.5.2.2486 build my original issue with 2.5.2 retail was the crashing when it got to the "Loading fonts ..." portion on any of the Affinity suite. I have licenses for all 3 and use it with Affinity Publisher and personas to get the functionality of Designer + Photo ( BTW absolutely love 💝 Affinity!!! ).

I circumvented the selection issue in the 2.5.2.2486 build by using crop + rasterise & trim 👍😎

Edited by mongoose666

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