Affinity Photo 2.5 doesn't start

[cgiout]

Hi, after upgrading to 2.5 Affinity Photo doesn't start anymore. When it comes to "loading fonts" the splashscreen disappear and the app doesn't load. Moreover no process is present into process list.

Best regards

Raf

 

[Remi2]

Hey, i have this same problem with affinity designer, after splashing screen it's over... no procces active in system.

[Hangman]

Hi @cgiout,

I'm assuming you're using the Windows version of Affinity Photo?

If so the current advice is to join the Beta program and update to the latest 2.5.2 Beta release which you can do by following the links in this post. This should fix the issues you're currently experiencing...

If you can do so then let us know whether this resolves the issue for you that would be really helpful...

[Hangman]

Hi @Remi2 and welcome to the forums,

I'm also assuming you're running the Windows version of Designer.

Again the current advice is to join the Beta program and update to the latest 2.5.2 Beta version which you can do by following the links in the post below. This should resolve the problems you're seeing.

If you can do so then let us know whether this resolves the issue for you that would be extremely helpful...

[cgiout]

12 minutes ago, Hangman said:

Hi @cgiout,

I'm assuming you're using the Windows version of Affinity Photo?

If so the current advice is to join the Beta program and update to the latest 2.5.2 Beta release which you can do by following the links in this post. This should fix the issues you're currently experiencing...

If you can do so then let us know whether this resolves the issue for you that would be really helpful...

In the meanwhile i found a previous post and i'm installing the beta version.

Thank you

Raf

[Hangman]

No problem, let us know how you get on and whether it resolves the issues for you...

[Remi2]

I made a downgrade.

[Helpful_colin]

I have all three affinity products and always upgrade them together and test them afterwards. I too can confirm that they all fail to start when the splash screen closes.

[Helpful_colin]

I have since down graded to version 2.0.4 whiI could still find in my downloads from the past. Then I upgraded through another version until I got to 2.4.0 which is whwere I was before. When will ther be a propper fix?

[Patrick Connor]

@Helpful_colin

Welcome to the Affinity forums

Sorry for the problems you've been having.

35 minutes ago, Helpful_colin said:

When will there be a propper fix?

Likely by early next week. The current beta fixes this and is undergoing release testing 

[nikkinokki]

Yet more promises from Connor - appropriate name. Upgrade to 2.5.3 won't run. Haven't you had enough time to sort this - it's now August 2024.

[Patrick Connor]

4 hours ago, nikkinokki said:

Yet more promises from Connor - appropriate name. Upgrade to 2.5.3 won't run. Haven't you had enough time to sort this - it's now August 2024.

The problem reported by the OP in this thread was solved in 2.5.3, so I think you may have a different issue that has a different cause but the same/similar symptoms.

I suggest you make a new thread with as much information about what you have tried and when it last worked.