Affinity Publisher 2.5.0 crash when placing simple Word file

[Interior Book Design]

Today, I've tried to place this simple Word file and Affinity Publisher 2.5.0 on Windows crashed. 2.4.2 did not crash, importing the same file. APub 1 does not crash, either. However, if I convert this file into an RTF file, it imports fine, even in Publisher 2.5.0 What goes wrong?

(It was extremely embarrassing because it happened in front of my course participants. I'm currently teaching a typesetting class in Publisher. My participants couldn't import their Word files, either.)

Heidi_BB.docx

Note: Publisher 1 seems to have been much more robust as far as importing Word files are concerned. I have pretty complex and complicated Word files that nicely import into Publisher 1 but always cause Publisher 2 to crash.

[walt.farrell]

Thanks for providing the sample file. It crashes 2.5.0 and 2.5.2.2478 Beta for me, too, on Windows.

Edit: Very daring to teach a class using a newly-updated application, by the way

[MikeTO]

It crashes for me on macOS, too. Copy/paste works fine but that's to be expected since that's RTF.

 

[MikeTO]

The problem is related to the Footer Left and Right styles. The document can be placed without any issues if those styles are deleted.

[Interior Book Design]

10 minutes ago, walt.farrell said:

Thanks for providing the sample file. It crashes 2.5.0 and 2.5.2.2478 Beta for me, too, on Windows.

Edit: Very daring to teach a class using a newly-updated application, by the way

Right you are, Walt. However, you'd expect minor problems, not fundamental things such as placing problems. And, secondly, Publisher practically lures users to immediately switch to the new version. The proof of the pudding: most of my participants came with version 2.5 installed, already! In the light of this, shall I as the teacher base the seminar on an older version?

[Interior Book Design]

5 minutes ago, MikeTO said:

The problem is related to the Footer Left and Right styles. The document can be placed without any issues if those styles are deleted.

Strange, do you have an explanation for this? There is nothing wrong with facing pages in Word?! And in my RTF file, I also have those two styles. Anyway, thanks for helping to find a workaround, I very much appreciate your help!

Heidi-BB.rtf

[walt.farrell]

4 minutes ago, Interior Book Design said:

In the light of this, shall I as the teacher base the seminar on an older version?

Good question.

Best I can suggest is that if you're not covering topics that require 2.5 (e.g., new function) then using the older version is safer. If you do require new functions, then you're rather stuck, except that in previewing the seminar before-hand, you would have discovered the problem and known to revert (and suggest reversion to the students).

It's rather unfortunate timing/scheduling, basically. And occasionally this has happened with the Affinity applications. Possibly because we users can't beta test some aspects of it (such as installation from the Mac App Store or the Microsoft Store).

[stokerg]

Hi @Interior Book Design,

Thanks for reporting this.

I've just logged this with the Developers. Once its been resolved this thread will get a reply from the Affinity Info Bot  

[Helen Witty]

I too am having crash problems - Windows 11 - when placing MS Word content.  As most of my contributors (village magazine) use Word it's a real nightmare.  I'll keep an eye out for a resolution which I hope comes speedily

[Affinity Info Bot]

The issue "Placing a users Docx file causes a crash. Related to the Left and Right Footer text style applied" (REF: AF-3239) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.