Affinity Photo 2.4.2 crash

[Ryw]

I have just updated my copy of Affinity Photo 2 to the latest 2.4.2: every time I only OPEN any file - it crashes every time. I've rebooted my computer several times, now no ather program (beside Chrome) is working. Pls help ASAP.

Version 2.3.1 workedwithout any problem

[mopperle]

Which OS and tell us more about your hardware specs.

[R C-R]

8 hours ago, Ryw said:

I've rebooted my computer several times, now no ather program (beside Chrome) is working.

That almost certainly means the problem is not caused by anything related to updating AP2 because that cannot affect any other apps than whatever Affinity ones are installed.

So you need to do the various systemic troubleshooting methods relevant to your OS & hardware.

[RichardMH]

If you're on Windows, you probably need to try this

 

https://support.microsoft.com/en-au/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

[Ryw]

@mopperle Here is the specs of my computer. There was absolutely no problem with version 2.3.1 but in 2.4.2 every time I try to open any jpg file - Affinity crashes. I've installed ale the newest drivers for NVIDIA (studio version).

@RichardMH System File Checker did not revealed any problems

[mopperle]

17 hours ago, Ryw said:

I've rebooted my computer several times, now no ather program (beside Chrome) is working

To make sure I understood you correct:

- is Chrome the only program you have installed beside Affinity and it works?

OR

- you have other programs installed beside Chrome (and Affinity) and none of them is working any more?

 

[Ryw]

I have other program as well (and all of them running without any problems) but I shut them down to make only Affinity and Chrome running now.

 

[RichardMH]

Do you have crash reports? Support usually want them.

 

[Ryw]

@RichardMH Of course I have. 

118f402c-aebf-41e5-afb4-9b817af769fb.dmp

[stokerg]

Hi @Ryw,

I'm just going to debug the crash report but while i wait for that, can you try disabling Hardware Acceleration (if enabled) under Edit>Settings>Performance and see if that stops the crashing?

[Ryw]

@stokerg It was the very first step. There are my settings 

[stokerg]

@Ryw Thanks for the screenshot. Its very odd that your Renderer felid is blank.  The couple of times i've seen that, if i remember correctly is when Affinity is being run on a Virtual Machine, which i take isn't the case here?

Could you also attach your log.txt which can be found in this location:
%userprofile%\.affinity\Designer\2.0

If you paste that path into the Windows run box and click okay, it should open that folder with the log.txt file in  

[Ryw]

@stokerg No, it's not VM. An empty box for "Render" is really  very suspicious. I'll try to reinstall AF and test again.

Thanks everybody for help

Log.txt

[mopperle]

Can you choose anything in the "Renderer" box?

Beforre you reinstall AF, I suggest to install the latest driver for your graphic card.

[stokerg]

@Ryw, if going for a reinstall, can you download the MSI/EXE version and not the MSIX one?  To get the EXE version, go to this link: https://store.serif.com/update/windows/photo/2/ and click text under the main download button that says 'Also available: EXE (699.18MB)' 

[Ryw]

@stokerg I've installed Beta version and everything is ok 🙂 

Log.tx

[stokerg]

Hi @Ryw,

Thats great the beta is working  but it still doesn't explain why the main release build isn't.  It would be interesting to see if you have the same issue with the EXE version of the release build of 2.4.2

[Ryw]

After installation of Beta version AND reinstallation v 2.4.2 I have proper Renderer and everything is ok. Thanks all of You 🙂