My Affinity photo v2.4.2 crashes on windows

[Screwdriver]

I load Affinity photo on my laptop OK. Then I load a raw picture file OK. At this point the app stops working, no response  from any adjustment sliders.

A bar appears at the top of the screen "Affinity photo 2 (not responding).

This has started since I purchased and loaded add-ons from Affinity. 

[Hangman]

Hi @Screwdriver and welcome to the forums,

Which add-ons did you install?

[Screwdriver]

102 lightning brushes by xresch and lightplays overlays by Martins Ribeiro.

[mopperle]

Did you try to uninstall/deactivate them and check whether both of them or only one is causing the issue?

[Alfred]

1 hour ago, Screwdriver said:

A bar appears at the top of the screen "Affinity photo 2 (not responding).

That sounds like a message from Windows. Please state your OS and other system specs.

[Screwdriver]

Windows 11.

[Screwdriver]

I will have to try that Mopperle.

[Alfred]

1 minute ago, Screwdriver said:

Windows 11.

Thanks. How large is the RAW image (in terms of both pixel dimensions and file size)? How much available RAM do you have on your system?

[Screwdriver]

Alfred, further to your question I operate Windows 11 home, core i5 CPU, 2GB VRAM, 4GB memory.

[Screwdriver]

Mopperle, I uninstalled the add-ons with no joy.

[HCl]

.

[mopperle]

2 hours ago, Return said:

It's just on the low end of requirements.

 

Especially when the 2 GB VRAM are shared memory

[Screwdriver]

I have taken my laptop to the tech and had an 8GB RAM chip installed making a total of 12GB RAM. The tech said updating to Windows 11 Pro would not help my problem. The extra RAM has not solved the crashing issue.

Robert.

[mopperle]

And your Windows 10 is the minimum version as written in the system requirements? Your drivers, especially the graphics driver are all up to date?

Also please attach the crash reports

 

[Screwdriver]

Followed the trial into crash reports by it show any. I just don't know what to do. All I wanted to do is make my photos look good. 

Robert 

[Alfred]

3 minutes ago, Screwdriver said:

Followed the trial into crash reports by it show any.

Please say that again, slowly! (I suspect that autocarrot jumped in and trampled all over whatever you were trying to type.)

[Screwdriver]

Sorry about that, teach my to check the message before I send it. 

There were NO crash reports.

Robert 

[mopperle]

And what exact version (build) of W10 are you running?

Are your graphic drivers up to date?

Check the Windows Eventviewer for an entry at the time AF hangs/stops responding.

[Screwdriver]

Running Windows 11 home, 64 bit operating system, x64 based processor. The tech bloke said graphics are OK. I am not sure what you mean Windows eventviewer?

Robert 

[HCl]

.

[Screwdriver]

I have added examples of what happened when I moved exposure slider.

And a shot of the screen you asked for. 

[Alfred]

3 hours ago, Screwdriver said:

And a shot of the screen you asked for.

Please make friends with the Snipping Tool or Snip & Sketch instead of pointing a digital camera at the screen. You’ll get clearer images and they’ll have smaller file sizes.

[Dan C]

Hi @Screwdriver,

Welcome to the Affinity Forums!

7 hours ago, Screwdriver said:

Your screenshot shows a few interesting things - firstly your RAW file is being displayed as fully transparent and secondly the Histogram (top right) is showing clear corruption, which both would indicate a graphics based issue.

Can you please open the app and navigate to Edit > Settings > Performance and provide a screenshot of your settings here for me?

[Screwdriver]

 

 

[mopperle]

Turn off Hardware Acceleration and try again.

And please make your self familiar with the screenshot tool. No need to make a video when you are asked to make a screenshot (single picture). 😉