Help fan opens in taskbar, but no window

[yoyesiku]

I'm using Publisher and when I click F1 to open the help file, it opens up and displays in the task bar, but there is no window. I've checked both my monitors, I click on the taskbar icon, but the window won't display. I can right click and select close, but that's it. I've tried restarting my computer, but nothing.

 

Publisher v. 1.10.6.1665

Windows 10 23H2

65 GB Ram

RTX 3080 GPU

Ryzen Threadripper 3970 CPU

[MikeTO]

Hi @yoyesiku and welcome to the forums. Possibly Help opened behind the app window so try dragging the main app window around to see if it's lurking there. If not, I don't know the answer and somebody else will have to assist.

But in the meantime, you can view the help through the website (which is generally easier to use) through https://affinity.help.

Cheers

[yoyesiku]

Thanks. I've tried moving the window around in case it was stuck behind, but nothing. I will use the web help for now. Thanks again.

[David in Яuislip]

English Help for 1.10.6 is at C:\Program Files\Affinity\Publisher\PublisherHelp\Contents\Resources\English.lproj\index.html
or choose another language at
C:\Program Files\Affinity\Publisher\PublisherHelp\Contents\Resources
Open file in browser and add to favourites

[walt.farrell]

1 hour ago, yoyesiku said:

I click on the taskbar icon, but the window won't display.

After you click the icon, try Alt+Space which will bring up a small menu. Click Move in that menu, then use the arrow keys and see if you can bring the Help window onto the screen.

[David in Яuislip]

The Help window position is stored in
Help.dat
which is in
%AppData%\Affinity\Publisher\1.0\Settings

Mine shows
<?xml version="1.0" encoding="utf-8"?>
<Settings Display="0" X="306" Y="115" Width="1121" Height="781" State="Normal" />

you might find something strange and reset it

Edit:

Plan B
With Publisher not running I renamed the Help.dat file, started Publisher, pressed F1 and the file was recreated so just delete it

AppData\Roaming\Affinity\Publisher\1.0\Settings>dir /B help.*
Help.dat
Help.OLDdat

Edited March 16 by David in Яuislip
update

[yoyesiku]

@walt.farrell That did it, although rather than move, I needed to select "Maximize" and the window finally appeared. I close it and reopened with F1 and it's working normally.

Thank you!

[walt.farrell]

You're welcome. And thanks for letting us know what worked.