Jump to content

Trouble Ordering V2 Upgrade + Add-On


Recommended Posts

I started the order for my V2 Upgrade using my email link but couldn't see how to add a desired add-on to my basket. Then, I went to the add-on product page, Abstract ABC by Chroma Supply, added it to my basket/cart but couldn't see how to add the V2 Upgrade. No matter what link I use, there is not an option to add the V2 Upgrade to my cart. Is there a way for me to order these together, in one check-out? Thank you.

Designing, Arting, Writing, Crafting, Lover of the Creative Life

1610156076_ACDSLogoSignature300x85.jpg.c89db6d14f97a9fa918b538f50ce769d.jpg

Linktr.ee

Link to comment
Share on other sites

  • Staff

Hi @ACDesignStudio,

If you first add one of the items to your cart, and then select the Affinity logo in the upper left you will be taken back to our homepage where you can navigate to other product pages to add further items. This method can be repeated as many times as required.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Link to comment
Share on other sites

42 minutes ago, StevenS said:

navigate to other product pages to add further items.

I believe that I already did that when I added the add-on first, Abstract ABC by Chroma Supply, and then went to the upgrade page and tried to add it and it didn't work. The V2 upgrade seems to be a Buy Now link only. No matter what I've tried, I haven't seen an Add To Cart link from any V2 Upgrade page. I'm a V1 customer so I'm upgrading, not buying the Affinity Suite for the first time. Maybe if that was the case, I could add it to my cart with other products. I've sent an email to customer service. Thanks so much for trying to help.

Designing, Arting, Writing, Crafting, Lover of the Creative Life

1610156076_ACDSLogoSignature300x85.jpg.c89db6d14f97a9fa918b538f50ce769d.jpg

Linktr.ee

Link to comment
Share on other sites

Have you tried adding the add-on to your cart, then going back to the main store page (as described above) and clicking the Buy-Now for the upgrade? I would expect that to notice there's already something in the cart.

But if it doesn't, I'm curious: why not just make two purchases?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Link to comment
Share on other sites

  • Staff

We've had an update on this from our Web Team who have advised that "The upgrade offer is a pre-built basket this is separate from the usual Store checkout. It's not possible to mix the two, the customer would have to place two separate orders."

We hope this helps :) 

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Link to comment
Share on other sites

On 3/17/2024 at 5:41 AM, walt.farrell said:

But if it doesn't, I'm curious: why not just make two purchases?

😊 Not a problem. I can do 2 purchases. I'll be using Paypal to pay. They have the Pay-In-Six-Months w/o interest feature that I like to use. Cart has to be $99+. I am blessed to have the funds, though, and don't need to do that. Thanks for asking.

Designing, Arting, Writing, Crafting, Lover of the Creative Life

1610156076_ACDSLogoSignature300x85.jpg.c89db6d14f97a9fa918b538f50ce769d.jpg

Linktr.ee

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.