pasvorto Posted March 11 Share Posted March 11 When I try to open a NEF file (from a Nikon D4) the screen says file loading' and then the program ends and I am back at the desktop. I am running a Dell laptop with Windows 10. Previously I edited photos from the same camera an everything worked. Now it doesn't. I tried uninstalling the program and installed version 2.3 and experienced the same issue. Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 11 Share Posted March 11 Hi @pasvorto and welcome to the forums, Are you able to upload a sample NEF file so we can take a look? There should be no issues opening the files so there may be something else going on... Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 Her is one _D046538.NEF Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 11 Share Posted March 11 Hi @pasvorto, I've just opened your file on macOS without issue so I very much suspect the issue isn't with v2.4.0 but hopefully another Windows 10 user can see whether they are also able to open your file in 2.4.0... Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
Staff MEB Posted March 11 Staff Share Posted March 11 It's not crashing for me neither in macOS nor in Win10. If you go to menu Edit > Settings and disable hardware acceleration in the Performance section then open the RAW file does it crash for you? If not can you please list your laptop specs (including graphic card(s). Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 It has worked in the past, on this PC. I did disable the hardware acceleration and it still crashes. Quote Link to comment Share on other sites More sharing options...
Autodidact Posted March 11 Share Posted March 11 Works for me too without any crashes. Opened the file plainly in Photo, as well as making a preset file and dropping it on. Also dropped it in a Publisher and a Designer document. I'm on Windows 10 Pro (10.0.19044 Build 19044). Don't ask why. Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 I tried it again and it crashed. There should be a crash report with my email address attached to it Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 Device name DESKTOP-N64IFJ1 Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz Installed RAM 8.00 GB (7.88 GB usable) Device ID 2F7AF189-0744-4F32-B1B4-A823A4597A03 Product ID 00342-50770-38575-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 Edition Windows 10 Pro Version 22H2 Installed on 1/7/2024 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 Edition Windows 10 Pro Version 22H2 Installed on 1/7/2024 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 11 Staff Share Posted March 11 Where are the RAW files stored? If you move one to the desktop and try to open from there does it crashes too? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 Edition Windows 10 Pro Version 22H2 Installed on 1/7/2024 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 Edition Windows 10 Pro Version 22H2 Installed on 1/7/2024 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 Copied one to the desktop and it still crashes. Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 No error message, the program just exits and I am ack at the desktop. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 11 Staff Share Posted March 11 Can you attach the crash report to your reply please? Here's how to find them: Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 It can't find he directories. So no crash report. It mat be time to uninstall and download from the affinity site again. Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 I uninstalled it and went to the Serif site, redownloaded it and reinstalled. Same issue. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 11 Share Posted March 11 23 minutes ago, pasvorto said: I uninstalled it and went to the Serif site, redownloaded it and reinstalled. Same issue. What version of the installer did you download (e.g., what was its filename)? While it is certainly possible that no crash reports are created, in that case the directory will still be there, just empty. So if you're not finding the directory (as indicated in your prior post) then you're probably looking in the wrong place. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 I completely reloaded Windows10. I used to EXE to reload Affinity. I turned off the hardware acceleration. It is still crashing when trying to open NEF file. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 11 Share Posted March 11 19 minutes ago, pasvorto said: It is still crashing when trying to open NEF file. And are you getting any crash reports in %appdata%\Affinity\Photo\2.0\CrashReports\reports Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 The folder is empty Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 11 Share Posted March 11 Thanks. That often happens to me, too, on one of my PCs, and I've never figured out why. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
pasvorto Posted March 11 Author Share Posted March 11 Well, I am at a loss here. Quote Link to comment Share on other sites More sharing options...
pasvorto Posted March 12 Author Share Posted March 12 Now it's working. I loaded a JPG file and after that it would now load NEF files as well. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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