2.4 stability problems macOS

[Bryan Rieger]

Since upgrading to 2.4 on start up I'm experiencing intermittent hangs, crashes, and now a dialog stating that the Affinity apps can't communicate with the other apps, and then they simply close. The issues have been with all three 2.4 apps on macOS Sonoma 14.3.1.

Not sure if these are related to the other stability issues I've been having with only the Affinity apps as of late.

Recent crash log from Designer attached.

designer_log.txt

Addendum: These are intermittent issues. Everything works just fine for a while, then it just doesn't. Sorry that I can't give you more to go on, but I haven't been able to figure out any specific action, context, or event that is causing it. I'll add to this thread as I learn more.

Edited March 4, 2024 by Bryan Rieger
Intermittent issue.

[MikeTO]

FWIW I haven't had a single crash, hang, or can't communicate error with 2.4 on Sonoma 14.3.1. I believe we similar same MacBookPro 14" models. Perhaps we're using different aspects of the app suite so I just haven't encountered the issues you're experiencing.

Here are my performance settings.

[Bryan Rieger]

The only real differences are the RAM limits and Metal display and hardware acceleration settings.

I've tried reverting to OpenGL and disabling HW acceleration, but it doesn't seem to make a difference. 

As I said, these issues are really annoying as I can't point to one thing that's causing it. Intermittent issues are the hardest to track down and fix.

[MikeTO]

I will get random crashes with Hardware Acceleration enabled and Display set to Metal. I turned HW acceleration off and set Display to OpenGL to avoid issues and I find the performance is fine. If you're having problems it is best to keep those off. This might not solve all your problems but it should solve some of them.

[Bryan Rieger]

This morning I awoke to all three Affinity apps hanging on start. Eventually (after about a 30 seconds) Publisher and Photo threw the following message.

Quote

 

Sorry, there was a problem launching the application.

Cannot communicate with other Affinity apps. Please ensure the app is up-to- date and that your firewall isn't blocking local network traffic.

 

I've attached the force quit report.txt file from Designer.

macOS 14.4, Affinity 2.4, M1 Pro, 32GB

Update: After restarting and trying again, and waiting, Designer did eventually launch after about 2 minutes. Restarted again, and Designer launched just fine. Not sure what happened, but I'm just leaving this here in-case other folks run into similar problems.

report.txt

 

Edited March 23, 2024 by Bryan Rieger
Added update.

[Bryan Rieger]

Thanks @anto. I found this really odd as it worked fine yesterday and nothing has changed since. Same OS, same apps, same fonts, etc.

[Alfred]

27 minutes ago, anto said:

ChatGPT says …

I don’t think we should trust ChatGPT to give us good technical advice.

[HCl]

.

[MikeTO]

3 hours ago, Bryan Rieger said:

This morning I awoke to all three Affinity apps hanging on start. Eventually (after about a 30 seconds) Publisher and Photo threw the following message.

As you've found, a restart will sort this issue out unless it's a firewall issue (see the first post in the FAQ below - the second post is Windows specific).

 

[Bryan Rieger]

I've had a few crashes lately with 2.4.2 when Designer is just sitting idle for a bit. Here's the log from the latest crash.

log.txt

[Bryan Rieger]

Adding another one. Crashing on start-up.

log.txt