Hotdog Posted February 28 Share Posted February 28 Since upgrading to V2.4.0 my RAW file do not display correctly when open. They remain that way even after being developed. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 Hi @Hotdog, Welcome to Affinity Forums Do you mind attaching that RAW file to your reply for us to inspect please? Thank you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
mopperle Posted February 28 Share Posted February 28 Maybe non-standard compression format? Quote Regards, Otto Affinity Suite v2.4 - Windows 11 Pro Link to comment Share on other sites More sharing options...
Hotdog Posted February 28 Author Share Posted February 28 File opens ok in previous version. Quote Link to comment Share on other sites More sharing options...
Hotdog Posted February 28 Author Share Posted February 28 1 hour ago, MEB said: Hi @Hotdog, Welcome to Affinity Forums Do you mind attaching that RAW file to your reply for us to inspect please? Thank you. MAX_0024.NEF MEB 1 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 @Hotdog, What's your computer specs please (including graphic cards)? We are getting a few reports of issues similar to yours but apparently they are not reproducible in all systems... Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Hotdog Posted February 28 Author Share Posted February 28 59 minutes ago, MEB said: @Hotdog, What's your computer specs please (including graphic cards)? We are getting a few reports of issues similar to yours but apparently they are not reproducible in all systems... OS Name Microsoft Windows 11 Home Version 10.0.22621 Build 22621 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MARK-MAX-ACER System Manufacturer Acer System Model Swift SF114-32 System Type x64-based PC System SKU 0000000000000000 Processor Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Insyde Corp. V1.09, 03/04/2019 SMBIOS Version 3.0 Embedded Controller Version 1.07 BIOS Mode UEFI MEB 1 Quote Link to comment Share on other sites More sharing options...
Hotdog Posted February 28 Author Share Posted February 28 Just now, Hotdog said: OS Name Microsoft Windows 11 Home Version 10.0.22621 Build 22621 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MARK-MAX-ACER System Manufacturer Acer System Model Swift SF114-32 System Type x64-based PC System SKU 0000000000000000 Processor Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Insyde Corp. V1.09, 03/04/2019 SMBIOS Version 3.0 Embedded Controller Version 1.07 BIOS Mode UEFI Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) UHD Graphics 605 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igd12umd64.dll Driver Version 26.20.100.7986 MEB 1 Quote Link to comment Share on other sites More sharing options...
mopperle Posted February 29 Share Posted February 29 Just checked it under latest Win11 Pro and I could open the file and develop it without any problems What kind of graphiccard are you using and are the drivers up to date? Quote Regards, Otto Affinity Suite v2.4 - Windows 11 Pro Link to comment Share on other sites More sharing options...
walt.farrell Posted March 1 Share Posted March 1 Looks like it could be this known issue: MEB 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff MEB Posted March 1 Staff Share Posted March 1 It is walt. The thread was already tagged. @Hotdog Disabling the hardware acceleration in Affinity Settings > Performance section is the only way to sort out the issue until we have a fix ready. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted April 2 Staff Share Posted April 2 The issue "RAW files have Artefacts when opened in 2.4.0/2.4.1" (REF: AF-2178) has been looked at by the developers and a potential fix added in internal build "2.4.2.2356". This change is planned for inclusion in the next customer release (2.4.2), but the Affinity team would like you to join our beta program and use this beta and let us know if the changes to developing Raw Files on Windows has addressed the issue for your specific hardware. This customer beta build is announced here and you can participate by following these instructions. If you still experience this problem once you are using that Beta build version 2.4.2.2356 (or later) please create a thread in the beta forum with a description of your PC hardware including processor and graphics card make/model. https://forum.affinity.serif.com/index.php?/forum/139-other-new-bugs-and-issues-in-the-betas/ Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 22 Staff Share Posted April 22 On 2/28/2024 at 8:23 PM, Hotdog said: File opens ok in previous version. Please could you try the new 2.5.0 beta with Hardware Acceleration ON (join our beta program) and see if the problem has been addressed for you? Can you report your findings in this linked beta thread below made to share the results. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.