Tooma Posted December 22, 2023 Posted December 22, 2023 Help please. I've run two virus scans - clear. I've re-downloaded several times after uninstalling the program and when I try to install I get an option to repair which always results in a fail. Here are the logs:- "ExeImage: module path is D:\Downloads\affinity-photo-1.10.6.exe Trying to start process: C:\Temp\AffinitySetup\76470443-a0ec-11ee-aef2-acfdceb01737\SetupUI.exe /log=true Succeeded: 1 Waiting for process to finish... Exit code: 0" "Startup: 22/12/2023 17:06:36 OS version: 10.0.19045 ProductName: Photo ProductType: Retail Opening HKLM... OK Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'... OK Reading registry data... Photo Install Path: C:\Program Files\Affinity\Photo\ Photo Desktop shortcut: 1 Opening MSI database: Affinity.msi Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion' OK MsiViewExecute OK MsiViewFetch OK MsiRecordGetString Value: 1.10.6.1665 Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode' OK MsiViewExecute OK MsiViewFetch OK MsiRecordGetString Value: {397D0864-05AE-4528-92A5-465F043D9F1D} Install state: DEFAULT IsThisVersionInstalled: True Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode' OK MsiViewExecute OK MsiViewFetch OK MsiRecordGetString Value: {21399BDD-4C2C-4565-9426-410BDC894DA7} MsiEnumRelatedProducts: SUCCESS IsAnyVersionInstalled: True Current product code: {397D0864-05AE-4528-92A5-465F043D9F1D} ProductCode: {397D0864-05AE-4528-92A5-465F043D9F1D} ProductVersion: 1.10.6 InstallType: Maintenance Initialising main window... OK Main window loaded Switching to page: Maintenance Creating RepairOperation Product code: {397D0864-05AE-4528-92A5-465F043D9F1D} Requesting operation: SetupUI.RepairOperation -------------------- PendingRebootChecker -------------------- Opening HKLM... CheckRegistryKeysExist SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending: False SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootInProgress: False SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired: False SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending: False SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\PostRebootReporting: False SOFTWARE\Microsoft\ServerManager\CurrentRebootAttemps: False CheckPendingFileRenameOperations PendingFileRenameOperations \??\C:\Temp\pid-13412\2017-03-15 14.30.18.png \??\C:\Temp\pid-13412\ATT00001.txt" Quote
walt.farrell Posted December 22, 2023 Posted December 22, 2023 You have an installation operation for something in progress. You might try restarting Windows. Callum 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Tooma Posted January 2, 2024 Author Posted January 2, 2024 Thanks Walt. I've restarted Windows many times, run file checkers several times, deleted AP1 and re-installed 4 times now. Error message says a .msi file is missing. Does this make any sense to you? I'm having a similar problem with 2 other progs, namely Fanatec Wheel Tester and Fanalab. !5 mins ago I downloaded AP2 from the Microsoft Store, and it just flashes and absolutely nothing else; I can't find the file in my usual folder either. Puzzled and frustrated I am. Quote
walt.farrell Posted January 2, 2024 Posted January 2, 2024 2 hours ago, Tooma said: Error message says a .msi file is missing. When do you get that message, and exactly what does it say? Just guessing (as I don't know for sure when you get it and what it says) but it sounds similar to one you can get if you've used some kind of application cleaning app on your system, which has deleted files that it shouldn't have. And in that case, the Microsoft Uninstall Troubleshooter can often help. You can find a link to it in the FAQ: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Tooma Posted January 2, 2024 Author Posted January 2, 2024 When I double tap the shortcut or the .exe file for AP1 I get an option to either uninstall or repair. I then select repair. and I end up with the first pic below. When I click for more info it takes me to the AP FAQ page you refer to. see pic 2. What do you make of the log? According to that the .msi file is not missing, but there are several fails/False in a row after that (see my 1st post). When I do a search for the file it is not found on either drive. Re the FAQ, I've checked everything, but I don't know how to do this - "Make sure you have the correct permissions to add/modify or remove folders within C:\Program Files\" My problems began after a crash following a Windows Update. FYI - I have no training in computing, just what I have learned over the past ten years when needed. I also had a virus which I only got rid of after a 4th or 5th pass with Malwarebytes a couple of days ago. Apparently it could alter files but keep the original name. I use Revo Uninstaller and I usually do a left-over scan, but I've never found it to cause any problems before, and I've used it for about 4 years on this PC. [FAQ] Installer Errors, Setup Failed & Installer Windows UI Issues - Frequently Asked Questions about V1 Software - Affinity _ Forum.html[FAQ] Installer Errors, Setup Failed & Installer Windows UI Issues - Frequently Asked Questions about V1 Software - Affinity _ Forum.html [FAQ] Installer Errors, Setup Failed & Installer Windows UI Issues - Frequently Asked Questions about V1 Software - Affinity _ Forum.html Quote
Staff Callum Posted January 2, 2024 Staff Posted January 2, 2024 Hi Tooma, Please could you provide a copy of your setup UI file by following the below guide? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Tooma Posted January 2, 2024 Author Posted January 2, 2024 2 hours ago, walt.farrell said: When do you get that message, and exactly what does it say? Just guessing (as I don't know for sure when you get it and what it says) but it sounds similar to one you can get if you've used some kind of application cleaning app on your system, which has deleted files that it shouldn't have. And in that case, the Microsoft Uninstall Troubleshooter can often help. You can find a link to it in the FAQ: When I use Apps and Features I get the following message :- Quote
Tooma Posted January 2, 2024 Author Posted January 2, 2024 30 minutes ago, Callum said: Hi Tooma, Please could you provide a copy of your setup UI file by following the below guide? Thanks C Hi Callum. Thanks for your involvement. Spoiler "+Startup: 02/01/2024 14:34:37 +OS version: 10.0.19045 +ProductName: Photo +ProductType: Retail +Opening HKLM... + OK +Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'... + OK +Reading registry data... + Photo Install Path: C:\Program Files\Affinity\Photo\ + Photo Desktop shortcut: 1 +Opening MSI database: Affinity.msi +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: 1.10.6.1665 +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {397D0864-05AE-4528-92A5-465F043D9F1D} +Install state: DEFAULT + IsThisVersionInstalled: True +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {21399BDD-4C2C-4565-9426-410BDC894DA7} +MsiEnumRelatedProducts: SUCCESS + IsAnyVersionInstalled: True + Current product code: {397D0864-05AE-4528-92A5-465F043D9F1D} +ProductCode: {397D0864-05AE-4528-92A5-465F043D9F1D} +ProductVersion: 1.10.6 +InstallType: Maintenance +Initialising main window... + OK +Main window loaded +Switching to page: Maintenance +Creating RepairOperation + Product code: {397D0864-05AE-4528-92A5-465F043D9F1D} +Requesting operation: SetupUI.RepairOperation +-------------------- +PendingRebootChecker +-------------------- +Opening HKLM... + CheckRegistryKeysExist + SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending: False + SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootInProgress: False + SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired: False + SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending: False + SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\PostRebootReporting: False + SOFTWARE\Microsoft\ServerManager\CurrentRebootAttemps: False + CheckPendingFileRenameOperations + PendingFileRenameOperations + PendingFileRenameOperations2 + CheckRegistryValuesExist + SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce, DVDRebootSignal: False + SYSTEM\CurrentControlSet\Services\Netlogon, JoinDomain: False + SYSTEM\CurrentControlSet\Services\Netlogon, DVDRebootSignal: False + CheckRegistryValueNonZero + SOFTWARE\Microsoft\Updates, UpdateExeVolatile: False + CheckRegistryKeyHasChildren + SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending: True + CheckComputerNameChanged + Result: False + +Switching to page: Operation +Starting MsiOperation +Info: === Logging started: 02/01/2024 14:34:45 === +Info: Action start 14:34:45: INSTALL. +Info: Action start 14:34:45: FindRelatedProducts. +Info: Action ended 14:34:45: FindRelatedProducts. Return value 0. +Info: Action start 14:34:45: AppSearch. +Info: Action ended 14:34:45: AppSearch. Return value 1. +Info: Action start 14:34:45: LaunchConditions. +Info: Action ended 14:34:45: LaunchConditions. Return value 1. +Info: Action start 14:34:45: ValidateProductID. +Info: Action ended 14:34:45: ValidateProductID. Return value 1. +Info: Action start 14:34:45: CostInitialize. +Info: Action ended 14:34:45: CostInitialize. Return value 1. +Info: Action start 14:34:45: FileCost. +Info: Action ended 14:34:45: FileCost. Return value 1. +Info: Action start 14:34:45: CostFinalize. +Info: Action ended 14:34:45: CostFinalize. Return value 1. +Info: Action start 14:34:45: MigrateFeatureStates. +Info: Action ended 14:34:45: MigrateFeatureStates. Return value 0. +Info: Action start 14:34:45: InstallValidate. +Progress reset + Total steps: 32154 + Is script: True +Info: Action ended 14:34:46: InstallValidate. Return value 1. +Info: Action start 14:34:46: RemoveExistingProducts. +Info: Action ended 14:34:46: RemoveExistingProducts. Return value 0. +Info: Action start 14:34:46: InstallInitialize. +Info: Action ended 14:34:46: InstallInitialize. Return value 1. +Info: Action start 14:34:46: ProcessComponents. +Info: Action ended 14:34:46: ProcessComponents. Return value 1. +Info: Action start 14:34:46: UnpublishFeatures. +Info: Action ended 14:34:46: UnpublishFeatures. Return value 1. +Info: Action start 14:34:46: RemoveRegistryValues. +Info: Action ended 14:34:46: RemoveRegistryValues. Return value 1. +Info: Action start 14:34:46: RemoveFiles. +Info: Action ended 14:34:46: RemoveFiles. Return value 0. +Info: Action start 14:34:46: NetFxScheduleNativeImage. +Adding progress total: 5500 +Info: Action ended 14:34:46: NetFxScheduleNativeImage. Return value 1. +Info: Action start 14:34:46: InstallFiles. +Info: Action ended 14:34:47: InstallFiles. Return value 1. +Info: Action start 14:34:47: CreateShortcuts. +Info: Action ended 14:34:47: CreateShortcuts. Return value 1. +Info: Action start 14:34:47: WriteRegistryValues. +Info: Action ended 14:34:47: WriteRegistryValues. Return value 1. +Info: Action start 14:34:47: RegisterUser. +Info: Action ended 14:34:47: RegisterUser. Return value 0. +Info: Action start 14:34:47: RegisterProduct. +Info: Action ended 14:34:47: RegisterProduct. Return value 1. +Info: Action start 14:34:47: MsiPublishAssemblies. +Info: Action ended 14:34:47: MsiPublishAssemblies. Return value 0. +Info: Action start 14:34:47: NetFxExecuteNativeImageCommitUninstall. +Info: Action ended 14:34:47: NetFxExecuteNativeImageCommitUninstall. Return value 1. +Info: Action start 14:34:47: NetFxExecuteNativeImageCommitInstall. +Info: Action ended 14:34:47: NetFxExecuteNativeImageCommitInstall. Return value 1. +Info: Action start 14:34:47: PublishFeatures. +Info: Action ended 14:34:47: PublishFeatures. Return value 1. +Info: Action start 14:34:47: PublishProduct. +Info: Action ended 14:34:47: PublishProduct. Return value 1. +Info: Action start 14:34:47: InstallFinalize. +Progress reset + Total steps: 1145334544 + Is script: False +Setting progress delta: 24000 +Setting progress delta: 0 +Error: An installation package for the product Affinity Photo cannot be found. Try the installation again using a valid copy of the installation package 'Affinity.msi'. +Info: Action ended 14:34:48: InstallFinalize. Return value 3. +Progress reset + Total steps: 479 + Is script: False +Info: Action ended 14:34:48: INSTALL. Return value 3. +Info: Property(S): UpgradeCode = {21399BDD-4C2C-4565-9426-410BDC894DA7} +Info: Property(S): NO_UPDATE_CHECK_PROPERTY = #0 +Info: Property(S): NO_EULA_PROPERTY = #0 +Info: Property(S): NO_REGISTRATION_PROPERTY = #0 +Info: Property(S): INSTALL_DIR_PROPERTY = C:\Program Files\Affinity\Photo\ +Info: Property(S): DeFolder = C:\Program Files\Affinity\Photo\de\ +Info: Property(S): EnUsFolder = C:\Program Files\Affinity\Photo\en-US\ +Info: Property(S): EsFolder = C:\Program Files\Affinity\Photo\es\ +Info: Property(S): FrFolder = C:\Program Files\Affinity\Photo\fr\ +Info: Property(S): ItFolder = C:\Program Files\Affinity\Photo\it\ +Info: Property(S): JaFolder = C:\Program Files\Affinity\Photo\ja\ +Info: Property(S): PtBrFolder = C:\Program Files\Affinity\Photo\pt-BR\ +Info: Property(S): RuFolder = C:\Program Files\Affinity\Photo\ru\ +Info: Property(S): ZhHansFolder = C:\Program Files\Affinity\Photo\zh-Hans\ +Info: Property(S): CommonFolder = C:\Program Files\Affinity\Common\ +Info: Property(S): ResourcesFolder = C:\Program Files\Affinity\Photo\Resources\ +Info: Property(S): DesktopFolder = C:\Users\Public\Desktop\ +Info: Property(S): DictionariesFolder_0 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\de-DE\ +Info: Property(S): DictionariesFolder_1 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\en-GB\ +Info: Property(S): DictionariesFolder_2 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\en-US\ +Info: Property(S): DictionariesFolder_3 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\es-ES\ +Info: Property(S): DictionariesFolder_4 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\fr-FR\ +Info: Property(S): DictionariesFolder_5 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\it-IT\ +Info: Property(S): DictionariesFolder_6 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\la\ +Info: Property(S): DictionariesFolder_7 = C:\Program Files\Affinity\Photo\Resources\Dictionaries\pt-BR\ +Info: Property(S): DialFolder = C:\Program Files\Affinity\Photo\Resources\Dial\ +Info: Property(S): EtcFolder = C:\Program Files\Affinity\Photo\Resources\etc\ +Info: Property(S): EtcFolder_0 = C:\Program Files\Affinity\Photo\Resources\etc\color\ +Info: Property(S): EtcFolder_1 = C:\Program Files\Affinity\Photo\Resources\etc\encoding\ +Info: Property(S): IccFolder = C:\Program Files\Affinity\Photo\Resources\icc\ +Info: Property(S): PantoneFolder = C:\Program Files\Affinity\Photo\Resources\Pantone\ +Info: Property(S): StringEncodingsFolder = C:\Program Files\Affinity\Photo\Resources\String Encodings\ +Info: Property(S): StandardCMapsFolder = C:\Program Files\Affinity\Photo\Resources\Standard CMaps\ +Info: Property(S): PhotoHelpFolder_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\ +Info: Property(S): PhotoHelpFolder_0_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\ +Info: Property(S): PhotoHelpFolder_0_0_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\ +Info: Property(S): PhotoHelpFolder_0_0_0_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\images\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Adjustments\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_1 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Appendix\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_2 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Assets\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_3 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Astrophotography\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_4 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Clr\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_5 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\CurvesShapes\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_6 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\DesignAids\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_7 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\ExportPersona\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_8 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Extras\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_9 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Filters\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_10 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\FocusMerging\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_11 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\GetStarted\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_12 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\HDR\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_13 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Introduction\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_14 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LayerFX\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_15 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LayerOperations\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_16 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Layers\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_17 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LiquifyPersona\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_18 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LiveProjection\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_19 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Macros_Batch\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_20 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Media\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_21 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Painting\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_22 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Panels\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_23 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Panorama\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_24 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Raw\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_25 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Retouching\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_26 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Selections\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_27 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Sharing\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_28 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\SizeTransform\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_29 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Stacking\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_30 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Text\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_31 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Tools\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_32 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Workspace\ +Info: Property(S): PhotoHelpFolder_0_0_0_2 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\de.lproj\stylesheets\ +Info: Property(S): PhotoHelpFolder_0_0_1 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\ +Info: Property(S): PhotoHelpFolder_0_0_1_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\images\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_0 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Adjustments\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_1 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Appendix\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_2 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Assets\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_3 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Astrophotography\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_4 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Clr\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_5 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\CurvesShapes\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_6 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\DesignAids\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_7 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\ExportPersona\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_8 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Extras\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_9 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Filters\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_10 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\FocusMerging\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_11 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\GetStarted\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_12 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\HDR\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_13 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Introduction\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_14 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LayerFX\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_15 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LayerOperations\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_16 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Layers\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_17 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LiquifyPersona\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_18 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LiveProjection\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_19 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Macros_Batch\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_20 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Media\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_21 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Painting\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_22 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Panels\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_23 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Panorama\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_24 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Raw\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_25 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Retouching\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_26 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Selections\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_27 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Sharing\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_28 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\SizeTransform\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_29 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Stacking\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_30 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Text\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_31 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Tools\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_32 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Workspace\ +Info: Property(S): PhotoHelpFolder_0_0_1_2 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\en-US.lproj\stylesheets\ +Info: Property(S): PhotoHelpFolder_0_0_2 = C:\Program 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Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\CurvesShapes\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_6 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\DesignAids\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_7 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\ExportPersona\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_8 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Extras\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_9 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Filters\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_10 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\FocusMerging\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_11 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\GetStarted\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_12 = C:\Program 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Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Macros_Batch\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_20 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Media\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_21 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Painting\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_22 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Panels\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_23 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Panorama\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_24 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Raw\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_25 = C:\Program Files\Affinity\Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Retouching\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_26 = C:\Program 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Staff Callum Posted January 2, 2024 Staff Posted January 2, 2024 Hi Tooma, Please could you try using the following tool to uninstall any existing copies of Affinity Photo V1 that you might have? https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d This should then allow you to install V1 correctly. Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
walt.farrell Posted January 2, 2024 Posted January 2, 2024 1 hour ago, Tooma said: When I double tap the shortcut or the .exe file for AP1 I get an option to either uninstall or repair. That sounds like you are double-clicking on the installer file (e.g., in your Downloads folder), not on the installed application file (e.g., in Program Files). Clicking on the installer is the only time you'd get Uninstall or Repair as the prompt. 1 hour ago, Tooma said: I use Revo Uninstaller That is probably what caused the problem. But if you use the Microsoft Uninstall Troubleshooter that Callum and I have suggested it should resolve the problem. Callum 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Tooma Posted January 2, 2024 Author Posted January 2, 2024 I used the .exe file to start n case the shortcut was part of the problem They usually just open for me. I'll try using the Microsoft Uninstaller. Another problem I have, and I've tried following several fixer videos, is Trouble-shooter and Powershell have stopped working. Thanks again Walt. Quote
henryanthony Posted January 2, 2024 Posted January 2, 2024 You may be able to restore the System to a previous Restore Point. This saved my butt a couple years ago. Quote from Microsoft: "In the Control Panel search box, type recovery. Select Recovery > Open System Restore. In the Restore system files and settings box, select Next. Select the restore point that you want to use in the list of results, and then select Scan for affected programs." When I have hardware and system issues, I usually seek help at Bleeping Computer. The folks there are great and have helped me through many serious problems in the past. Probably too late now but, you should work to set up a back up strategy for both system and files for times like you are having now. Macrium is a backup software that I use. Fortunately I have not had a chance to use it since my last hard drive crash. Quote Affinity Photo and Design V1. Windows 10 Pro 64-bit. Dell Precision 7710 laptop. Intel Core i7. RAM 32GB. NVIDIA Quadro M4000M.
walt.farrell Posted January 2, 2024 Posted January 2, 2024 47 minutes ago, Tooma said: Another problem I have, and I've tried following several fixer videos, is Trouble-shooter and Powershell have stopped working. That sounds like you have a larger system problem, which you should probably fix before worrying about getting the Affinity apps working. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Tooma Posted January 2, 2024 Author Posted January 2, 2024 3 hours ago, Callum said: Hi Tooma, Please could you try using the following tool to uninstall any existing copies of Affinity Photo V1 that you might have? https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d This should then allow you to install V1 correctly. Hey Callum. I thought I had tried that tool before, but no harm giving it another go as I have made some improvements since then, but no; I have not been able to run any Trouble-shooters since the crash. Thank you again though. Quote
Tooma Posted January 2, 2024 Author Posted January 2, 2024 53 minutes ago, henryanthony said: You may be able to restore the System to a previous Restore Point. This saved my butt a couple years ago. Quote from Microsoft: "In the Control Panel search box, type recovery. Select Recovery > Open System Restore. In the Restore system files and settings box, select Next. Select the restore point that you want to use in the list of results, and then select Scan for affected programs." When I have hardware and system issues, I usually seek help at Bleeping Computer. The folks there are great and have helped me through many serious problems in the past. Probably too late now but, you should work to set up a back up strategy for both system and files for times like you are having now. Macrium is a backup software that I use. Fortunately I have not had a chance to use it since my last hard drive crash. Thank you, Henry. The first thing I tried after the crash was a Restore Point - only to find I had none. Despite going through the process at several points in time, they either had not worked, or the crash had erased/lost them. I'll sure try Bleeping Computer if I don't get the problems resolved here. 😎 Quote
Tooma Posted January 2, 2024 Author Posted January 2, 2024 43 minutes ago, walt.farrell said: That sounds like you have a larger system problem, which you should probably fix before worrying about getting the Affinity apps working. Cheers Walt'; methinks you are right. I feel if I get just one problem fixed it may lead to clues for other fixes. 😎 walt.farrell 1 Quote
Tooma Posted January 8, 2024 Author Posted January 8, 2024 @Callum Shortly after my last post I tried uninstalling everything Affinity I could find, again, using MS Uninstaller, re-downloaded, and there is zero response when I try to start the prog - absolutely nothing happens. Here is a copy of the file contents. All my other apps, except Fanalab and Fanatec Tools, including other photo apps, an d all my Steam Sim Racing files, work as expected. Can anyone see/tell me if anything is missing please? This is everything that downloaded from your page. 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PHOTO\api-ms-win-crt-time-l1-1-0.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\api-ms-win-crt-utility-l1-1-0.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Backtrace.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\cltest.exe" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\concrt140.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\crashpad_handler.exe" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\d3dcompiler_47.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Help.exe" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libaffinity.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libbmp.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libcrashpad.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libgeometry.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libheif.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libhunspell.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libicu.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libidmlimport.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libjbig2dec.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libkernel.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\liblf.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libmetadata.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libnetwork.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libocio.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\liboscar.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libpdfimport.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libpdfium.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libpersona.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libpk.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libpsd.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libraster.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\librastertools.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libregex.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\librenderer.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libStory.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\libxmp.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Licenses.rtf" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Microsoft.Diagnostics.Runtime.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Microsoft.Toolkit.Wpf.UI.Controls.WebView.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\msvcp140.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\msvcp140_1.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\msvcp140_2.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Newtonsoft.Json.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\pdflib.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Photo.exe" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Photo.exe.config" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.Affinity.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.DirectX.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.Interop.Persona.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.Requirements.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.Win32.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.Windows.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\Serif.WinRT.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\ucrtbase.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\vccorlib140.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\vcruntime140.dll" "D:\Program Files\Affinity\Photo\AFFINITY PHOTO\vcruntime140_1.dll" Quote
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