Peschel Press Posted December 20, 2023 Share Posted December 20, 2023 It's quite simple and I've replicated it several times: Click on the Resource Manager, the program crashes. Here's what I've done so far: 1. Tried it with a new file, and with a small file, like the Business Card setting. 2. Turned off hardware acceleration. 3. Uninstalled the program and reinstalled it. (FWIW I checked Font Manager and Section Manager. They load fine.) But every time, when I click on Resource Manager, there's a pause of three seconds, and the program disappears from the screen. FWIW, here's my device and Windows specifications: Device name DESKTOP-KG15M9N Processor AMD Ryzen 5 2600X Six-Core Processor 3.60 GHz Installed RAM 32.0 GB Device ID AA1C5FF6-C489-4198-BD50-05809B0FD5F5 Product ID 00326-00847-06286-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Home Version 22H2 Installed on 5/27/2020 OS build 19045.3803 Experience Windows Feature Experience Pack 1000.19053.1000.0 (Otherwise, I love the program, except with all its features, I can't help but use them!) Ideas? Quote Link to comment Share on other sites More sharing options...
Hangman Posted December 21, 2023 Share Posted December 21, 2023 Hi @Peschel Press, Are you experiencing the issue with Resource Manager in all three apps or just one app? If you haven't done so already I would try a factory reset of the app in question... Hold the Ctrl Key while launching the app and when you see the 'Clear User Data' window, leave the first three options checked and then hit Clear and let the app finish launching and then see if you experience the same issue with Resource Manager... Note: This will reset any UI customisation you may have made to the app, i.e., to the toolbar and tools so these will need to be reset. Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
Staff DWright Posted December 21, 2023 Staff Share Posted December 21, 2023 Is it possible to post the latest crash report from your app, these can be found in the following locations Photo %USERPROFILE%\.affinity\Photo\2.0\CrashReports\reports Designer %USERPROFILE%\.affinity\Designer\2.0\CrashReports\reports Publisher %USERPROFILE%\.affinity\Publisher\2.0\CrashReports\reports Quote Link to comment Share on other sites More sharing options...
Peschel Press Posted December 21, 2023 Author Share Posted December 21, 2023 Responding to Hangman's question: 1. Interesting. Both Photo and Designer did the same thing. 2. Factory reset: Will that do anything after I uninstalled the app and downloaded and installed a new one? 3. Attached are the reports. I used Designer much less than Photo or Publisher, so it might be easier to find the crash report there. It seems clear that it's not the apps that are a problem but something on my computer, so any ideas you can give me will be very much appreciated. Bill 0a16156b-3d30-4d5e-85a9-a0f6d3dd12f0.dmp 32e00a93-80a6-4e70-870f-88c8c9cf2005.dmp 35fb18f0-b55f-4af1-95fe-1cce7d6e9410.dmp 448fb930-cfc6-45e8-94af-f450da496e10.dmp 54b9c077-2cfe-438e-bb81-1ebc2f58323f.dmp 737b8cc0-d8bb-4d4d-9694-c108b2acbe31.dmp 816d4409-eee0-4277-b63b-5edf4fc556d0.dmp 82c6f6f9-3d78-4c56-bcc6-f6864625765e.dmp 91c06663-8c87-47af-9d65-95403283988a.dmp 92ec9375-bdb7-4494-a91d-78d593bd5001.dmp 9566dc8c-fb98-4215-87ad-56befce44146.dmp 9cc9251f-9988-463a-940f-07b35761e8fa.dmp a661440a-5afd-4f4a-8eda-b2a84ab16950.dmp acd4cf46-dd09-488f-b850-7f30c586b49f.dmp b0d31323-0c51-4a3d-b3e4-c2627c1f7186.dmp b4f2e183-7b05-43ec-9778-abb378753762.dmp bc9142d0-859b-491e-8f31-c871fbb79106.dmp c5446342-437b-4b1c-92b0-235121efe7fd.dmp de5d2a4b-ff5b-4273-96be-d6b1a7c8950e.dmp e4450f21-5762-4ad8-bed8-b02a367904c3.dmp 0288a7c0-8b60-4f91-9806-87fa7ddf5eec.dmp 0c7ded95-6b13-4047-ad2a-3663f457751c.dmp 184d25e1-a59b-4564-b427-26828c531982.dmp 1de6e399-ceb7-4a76-9da3-a14d0556b6f8.dmp 1e86d092-718b-4a28-849c-16e1ef9212da.dmp 25638d59-4844-4cb7-b686-b16435128599.dmp 28e3d752-adc2-4a30-b98d-2d1a03df377a.dmp 34d9f80a-04b9-4911-9ea4-ad74e31b060b.dmp 420dfdd6-b4dc-4932-8d57-c05a8e4ea23f.dmp 4c230eb3-8a62-442e-bdca-7f55358f57b7.dmp 4fb9179a-1bdb-4b70-82f7-a9039a97e67e.dmp 555db6f4-17e4-4670-9328-76cf5a568d52.dmp 5adf38c9-9fbf-4836-8353-db7d2e65068d.dmp 683e578e-7a1b-46de-befe-046d77bd5fea.dmp 6853c821-0979-4f10-a6f4-a41a75f1a00b.dmp 7201614b-2dda-4c90-88f0-9be06acb2970.dmp 8044b126-9603-4fd4-910d-1862c5cc12f5.dmp 82078d95-54f4-4cb2-ab64-b1741935a8e4.dmp 94742352-3a93-45d9-9893-5c9fbbb85dcb.dmp a8f85dd8-1cd7-4e1f-967c-f0be76c21d7d.dmp b1130ea7-e8a3-43b6-a888-b8dc3e28fc05.dmp b55cd1c4-04ea-4556-a20d-70030c7741d5.dmp b75d1a1c-ba71-4587-bc99-684fb2c5c14c.dmp b902dc62-8948-45ed-9d27-dc306e3a01f8.dmp d5e14282-3587-47c7-a29e-27184cfccbb5.dmp e935c2ff-04f2-4469-8e40-b58129aa7ee3.dmp ea831caa-73f6-4c23-b336-1c238a3bc9ec.dmp ec6a14f8-8a27-4752-b878-d60621db2446.dmp fe88a115-bede-461b-8160-eaab3d1cdf17.dmp 0f1aa17e-ce97-476f-9577-f73f02853078.dmp 3387627b-c643-479a-b8da-8eabc8927805.dmp 53ad9d45-42e4-409d-b6b0-074884f8c1b9.dmp 5c95e8f3-7191-42e7-b701-c2a5a72c8081.dmp 6becab78-00a2-4ec5-879e-386f5fe0aa90.dmp 6e43c3cb-2626-49e6-912e-e96ee2415c5b.dmp 70ef77ff-22e0-4043-9ef9-c96dd604b745.dmp 9af9b393-7786-42e4-9427-48ec79961ca9.dmp d646a3f8-b06c-4c64-b710-ef878b567721.dmp e8b4d724-999a-4c9b-aecd-dbda37928219.dmp e91ee688-a4ca-4fa2-9c4f-09ef65d40bc8.dmp Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 21, 2023 Share Posted December 21, 2023 6 minutes ago, Peschel Press said: Factory reset: Will that do anything after I uninstalled the app and downloaded and installed a new one? That depends on how you performed the uninstall. A standard Windows uninstall of the apps does not delete the user-data created by the apps, and in that case, yes, a Factory Reset can make a difference. Hangman 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Hangman Posted December 21, 2023 Share Posted December 21, 2023 Hi @Peschel Press, As ever, @walt.farrell has faster fingers than me and beat me to it... I would definitely try a factory reset of one app initially, e.g. Publisher and I would also reboot your PC and then see whether or not on Reopening Publisher you still experience the same issue with Resource Manager. If you do then I think it's safe to assume, as you reason, that it's possibly an issue on your Computer, though what the issue is will be difficult to determine... If you don't then I would do a Factory Reset of the other two apps as well. Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
Peschel Press Posted December 22, 2023 Author Share Posted December 22, 2023 I did the factory reset on both Photo and Designer, clicked on Resource Manager, and both crashed. Regards, Bill Peschel Quote Link to comment Share on other sites More sharing options...
Hangman Posted December 22, 2023 Share Posted December 22, 2023 Hi @Peschel Press, Thanks for trying the factory reset. It’s a really odd and I think unique issue and probably one for the Serif team… I can’t immediately think of any other things to try though others here may have some ideas… I don’t know whether there is a clash between the Affinity apps and other software you may have on your PC but hopefully the crash reports you posted earlier may provide some clues… Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
Peschel Press Posted December 23, 2023 Author Share Posted December 23, 2023 I appreciate your response and suggestions and I await further developments. Happy holidays to you and yours. Bill Quote Link to comment Share on other sites More sharing options...
Newguyeddie Posted January 8 Share Posted January 8 I'm experiencing the same issue in Designer. I just uninstalled and reinstalled the application. Has anyone found a solution? This is a pretty critical bug Quote Link to comment Share on other sites More sharing options...
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