eter Posted September 11, 2023 Share Posted September 11, 2023 Affinity user the last three years, no problem. Today Affinity hung while loading on my MacBook. Ver 10.14.6. Bounces on the dock forever. Tried rebooting the Mac. no change. Tried re-installing from new download. Hangs on 'verifying'. Deleted old software and tried again. No change. Tried installing from backup version. No change. I'm out of options. Quote Link to comment Share on other sites More sharing options...
MikeTO Posted September 11, 2023 Share Posted September 11, 2023 3 hours ago, eter said: Affinity user the last three years, no problem. Today Affinity hung while loading on my MacBook. Ver 10.14.6. Bounces on the dock forever. Tried rebooting the Mac. no change. Tried re-installing from new download. Hangs on 'verifying'. Deleted old software and tried again. No change. Tried installing from backup version. No change. I'm out of options. Hi eter and welcome to the forums. Try restarting Affinity while holding down Ctrl. Press it immediately after clicking the app icon and hold it until you see the Clear User Data screen. Then go ahead and clear your user data, just leave all the checkboxes the way they are. You'll lose a few settings but it should load after doing this. And of course reboot your Mac for good measure. Good luck. Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.1, MacBook Pro 14" (M4 Pro) Link to comment Share on other sites More sharing options...
R C-R Posted September 11, 2023 Share Posted September 11, 2023 13 minutes ago, MikeTO said: Press it immediately after clicking the app icon and hold it until you see the Clear User Data screen. If it is a Dock icon you are clicking, you can just start by holding down the CTRL key, then press & hold on that icon until the menu pops up, & choose "Open" from that menu. Then you can release the CTRL key. That's a lot easier than trying to get the timing right if you click on the app icon first. Quote All 3 1.10.8, & all 3 V2.5.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
eter Posted September 12, 2023 Author Share Posted September 12, 2023 Thanks, but as stated, I cannot even install Affinity as it hangs at 50% on 'verifying'. I've deleted affinity from Applications, and tried re-installing but the same problem persists. Cannot get past 'verifying' Weird. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted September 12, 2023 Staff Share Posted September 12, 2023 Hi Eter, If you leave the installation on verifying for a while does it eventually succeed? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
eter Posted September 12, 2023 Author Share Posted September 12, 2023 Update: Well, blow me. After basically giving up and leaving the 'verifying' box hanging, ten minutes later, the Mac window "allow this app to open?" box appeared then Affinity finally launched. It seems to be functioning, but I can't update the software as it says there is an error retrieving data, try again later. So not sure all is fully well... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 12, 2023 Share Posted September 12, 2023 2 hours ago, eter said: but I can't update the software as it says there is an error retrieving data, try again later. Perhaps perform the Connectivity Check from this FAQ post? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
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