Impossible to update personas

[ALICIA M]

Hello,

I'd like to use my personas as I'm used to, with one click that switches from one application to another. But for a few days now, they've been asking me for an update for the "disigner" and "photo" applications. But I can't update them anywhere. There's no suggestion via the application on the computer or on my web page.

What should I do?

Thank you in advance 

Alicia

[GarryP]

Welcome to the forums @ALICIA M

The versions (e.g. 2.x.y) of the Affinity applications need to be the same in order for StudioLink to work.

If you are being told that, for example, Designer is not up-to-date than you can:

1. close Publisher, and;
2. either launch Designer and update Designer in the usual way via the application;
3. or update Designer via the Store you purchased the licence from;
4. and then re-launch Publisher.

You can do the same thing for Photo.

The best way to update your applications is to update Designer or Photo first, then update Photo or Designer (whichever wasn’t updated first), and then update Publisher.

This ensures that Publisher can see that the other applications are of the same version when it launches so that StudioLink works properly.

[ALICIA M]

Thanks for your feedback Garry.

I see that everything has been updated and that I'm using the latest versions on all my applications.

That's why I can't understand the message that appears, see photo

[Callum]

Hi Alicia M,

Please could you tell me the version number of each of our apps that you have installed?

Thanks
C

[ALICIA M]

Hello Callum,

They're not the same, but it says "no update available".

Publisher: 2.0.0

Designer: 2.1.1

Photo: 2.1.1

[walt.farrell]

57 minutes ago, ALICIA M said:

Publisher: 2.0.0

Can you show us a screenshot of the About dialog for Publisher? 

[ALICIA M]

Hello Walt,

This time it says 2.2.0 for publisher. But there are still no proposed updates for the other two applications.

 

[walt.farrell]

2 minutes ago, ALICIA M said:

This time it says 2.2.0 for publisher. But there are still no proposed updates for the other two applications.

Please see this FAQ: 

 

[ALICIA M]

Thank you, Walt !

Everything is clearer now. 

Thank you all and have a good day 

[walt.farrell]

You're welcome.

[denimdragonfly]

I'm having a similar issue except it's only Designer complaining that it needs to update. Designer, Publisher, and Photo are all 2.1.1. When I tell it to update it says there's an "update error" and indicates it's trying to update to 2.20. This trouble first started about a week ago and Designer has been crashing a lot since. The issue doesn't seem to be fixing itself for me.

 

Affinity Crash.evtx

[Komatös]

1 hour ago, denimdragonfly said:

I'm having a similar issue except it's only Designer complaining that it needs to update. Designer, Publisher, and Photo are all 2.1.1. When I tell it to update it says there's an "update error" and indicates it's trying to update to 2.20. This trouble first started about a week ago and Designer has been crashing a lot since. The issue doesn't seem to be fixing itself for me.

There are no updates yet.  Please read here:

 

[walt.farrell]

1 hour ago, denimdragonfly said:

I'm having a similar issue except it's only Designer complaining that it needs to update.

This topic is about not being able to use the Personas in Publisher because an application update is needed. 

It's not about an application saying that it needs to update. But the cause is likely the same. This FAQ should provide more info: