Can't activate previous App Store purchase on new Mac

[DaneB]

I purchased Affinity Designer 2 from the Apple App store, but I bought a new mac and it won't register as it says it can't find my purchase on the store. I have a receipt.

I never made an Affinity account to login with.

What can I do? I have proof of purchase in an email from the App Store.

 

Thanks

[SFurniss]

 

@DaneB

Please see the post here by Dan C for advice on what to do if the app isn't seeing your App Store order. 

 

[DaneB]

Thanks for the tips.

Unfortunately, these did not help.

I turned off my VPN, tried to activate. Didn't work.

There is no My Account anywhere that I can see. I also checked Account Settings under my profile area here, but nothing about activation there either.

Any other advice?

Thank you

[walt.farrell]

10 hours ago, DaneB said:

There is no My Account anywhere that I can see.

It's just Account in the V2 applications. You can find it in the upper-right of the window, where it's a round icon with a shape in it like a person. Or you can find toward the bottom of the icon stack on the left edge of the File > New dialog.

[DaneB]

Thanks Walt.

I am on a Mac. There is no File menu. Maybe because I can't get past this activation pop-up at all.