SuffolkCindy2 Posted July 9, 2023 Posted July 9, 2023 After two months of V2 it suddenly started crashing. The only new thing is adding noise reduction add on. Is this incompatible? I'm not tech savvy so not sure how to get it working again. Quote
GarryP Posted July 9, 2023 Posted July 9, 2023 If this is the Noise Reduction functionality of the Develop Persona then this sort of thing was reported a while back, for example: https://forum.affinity.serif.com/index.php?/topic/118327-crash-in-develop-persona-after-activate-noise-reduction/ I’ve no idea if it was supposed to have been fixed yet but that thread mentions a work-around which which be worth trying if it’s the same problem. Dan C 1 Quote
SuffolkCindy2 Posted July 9, 2023 Author Posted July 9, 2023 Thanks for that. I did see that thread but I have not been using develop persona noise reduction. I'm not sure how to get help. You buy a product. It crashes and you have to mend it by knowing tech stuff. Is there no tech support? Quote
walt.farrell Posted July 9, 2023 Posted July 9, 2023 1 hour ago, SuffolkCindy2 said: Is there no tech support? This is a forum for tech support, and both users (such as Garry and myself) and Serif staff (identified by various Moderator and Staff markings) will try to help you. 1 hour ago, SuffolkCindy2 said: I did see that thread but I have not been using develop persona noise reduction. If you're not using the develop persona noise reduction, then it might help if you clarify what you meant by "The only new thing is adding noise reduction add on." Please tell us exactly what you added. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
SuffolkCindy2 Posted July 9, 2023 Author Posted July 9, 2023 Hi, thanks so it ha only started crashing recently and the only thing different is the addition of Topaz noise reduction as an optional add-on. It crashes BEFORE i even get to noise reduction and so seems to have nothing to do with that optional add-on and i have used it without the program crashing so am confused...Topaz works but now AP randomly crashes after a few normal edits? any ideas ? Same system as i have had for years with AP V1 and AP and V2. As i say not tech savvy enough to do anything clever. Quote
walt.farrell Posted July 9, 2023 Posted July 9, 2023 Thanks for the additional info, Cindy. If it's not crashing consistently, and if it crashes before you use the add-on, it's probably not related to that. Have you done anything else recently? Updated your system, changed systems, etc.? You could be having a problem with your graphics card, perhaps after Windows automatically provided an update. To test that, you could try opening the application Settings via Edit > Settings, then going into Performance, and turning off Hardware Acceleration (OpenCL) if it is active. Then see if the problems continue after you restart the application. Dan C 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
SuffolkCindy2 Posted July 9, 2023 Author Posted July 9, 2023 Ok have done this and will see how it goes. thank you Quote
walt.farrell Posted July 9, 2023 Posted July 9, 2023 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Dan C Posted July 10, 2023 Posted July 10, 2023 Hi SuffolkCindy2, I'm unable to recreate this issue on v2, it looks like an issue that was only ever reported once on v1 back in '20 as @GarryP noted. Monitoring this thread in case you have further issues beyond @walt.farrell's suggestions. Lee Quote
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