Jump to content

Recommended Posts

Posted

Thanks for that. I did see that thread but I have not been using develop persona noise reduction. I'm not sure how to get help. You buy a product. It crashes and you have to mend it by knowing tech stuff. Is there no tech support?

Posted
1 hour ago, SuffolkCindy2 said:

Is there no tech support?

This is a forum for tech support, and both users (such as Garry and myself) and Serif staff (identified by various Moderator and Staff markings) will try to help you.

1 hour ago, SuffolkCindy2 said:

I did see that thread but I have not been using develop persona noise reduction.

If you're not using the develop persona noise reduction, then it might help if you clarify what you meant by "The only new thing is adding noise reduction add on." Please tell us exactly what you added.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted

Hi, thanks so it ha only started crashing recently and the only thing different is the addition of Topaz noise reduction as an optional add-on. It crashes BEFORE i even get to noise reduction and so seems to have nothing to do with that optional add-on and i have used it without the program crashing so am confused...Topaz works but now AP randomly crashes after a few normal edits? any ideas ? Same system as i have had for years with AP V1 and AP and V2. As i say  not tech savvy enough to do anything clever.

Posted

Thanks for the additional info, Cindy. If it's not crashing consistently, and if it crashes before you use the add-on, it's probably not related to that.

Have you done anything else recently? Updated your system, changed systems, etc.?

You could be having a problem with your graphics card, perhaps after Windows automatically provided an update. To test that, you could try opening the application Settings via Edit > Settings, then going into Performance, and turning off Hardware Acceleration (OpenCL) if it is active. Then see if the problems continue after you restart the application.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted

You're welcome.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted

Hi SuffolkCindy2,

I'm unable to recreate this issue on v2, it looks like an issue that was only ever reported once on v1 back in '20 as @GarryP noted.

Monitoring this thread in case you have further issues beyond @walt.farrell's suggestions.

Lee

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.