Rubyjim Posted July 9, 2023 Share Posted July 9, 2023 Windows 11 Version 22H2 Build 1928 When creating a new document, Affinity beta Photo 2 closes. HP Laptop memory 64gb Processor 12th Gen Intel(R) Core(TM) i7-1255U, 1700 Mhz, 10 Core(s), 12 Logical Processor(s) Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 9, 2023 Share Posted July 9, 2023 Do you get a crash report when this happens? They would be in: If you installed using the MSIX installer: %USERPROFILE%\.affinity\Photo\2.0 (Beta)\CrashReports\reports Or if you installed using the EXE installer: %appdata%\Affinity\Photo\2.0 (Beta)\CrashReports\reports Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Rubyjim Posted July 9, 2023 Author Share Posted July 9, 2023 57 minutes ago, walt.farrell said: Do you get a crash report when this happens? They would be in: If you installed using the MSIX installer: %USERPROFILE%\.affinity\Photo\2.0 (Beta)\CrashReports\reports Or if you installed using the EXE installer: %appdata%\Affinity\Photo\2.0 (Beta)\CrashReports\reports reports - Shortcut.lnkbca664c1-6d1e-48a1-8ae3-e094990c6b8e.dmp5095cb62-d4ff-4a6b-af5e-d13c5ef95110.dmp6da7e38b-2f9a-4590-a120-de3050dd9305.dmp6d7410bd-7a1c-40ce-8095-7d8aecd38468.dmp5a788201-ab0a-42ed-9b3d-cd59299caa91.dmp reports - Shortcut.lnkbca664c1-6d1e-48a1-8ae3-e094990c6b8e.dmpreports - Shortcut.lnkbca664c1-6d1e-48a1-8ae3-e094990c6b8e.dmp5095cb62-d4ff-4a6b-af5e-d13c5ef95110.dmp6da7e38b-2f9a-4590-a120-de3050dd9305.dmp6d7410bd-7a1c-40ce-8095-7d8aecd38468.dmp5a788201-ab0a-42ed-9b3d-cd59299caa91.dmp5095cb62-d4ff-4a6b-af5e-d13c5ef95110.dmp6da7e38b-2f9a-4590-a120-de3050dd9305.dmp6d7410bd-7a1c-40ce-8095-7d8aecd38468.dmp5a788201-ab0a-42ed-9b3d-cd59299caa91.dmp 56 minutes ago, walt.farrell said: reports - Shortcut.lnkbca664c1-6d1e-48a1-8ae3-e094990c6b8e.dmp5095cb62-d4ff-4a6b-af5e-d13c5ef95110.dmp6da7e38b-2f9a-4590-a120-de3050dd9305.dmp6d7410bd-7a1c-40ce-8095-7d8aecd38468.dmp5a788201-ab0a-42ed-9b3d-cd59299caa91.dmp Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 9, 2023 Share Posted July 9, 2023 Thanks, but it looks like the file did not attach successfully. It should be a .dmp file not a .lnk file. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff Pauls Posted July 10, 2023 Staff Share Posted July 10, 2023 the event viewer log for applications may contain some usefull informatino regarding the crash as well. If you can find an error entry that would be usefull to screenshot Quote Link to comment Share on other sites More sharing options...
Rubyjim Posted July 13, 2023 Author Share Posted July 13, 2023 Where do I find "the event viewer log? 5a788201-ab0a-42ed-9b3d-cd59299caa91.dmp 6d7410bd-7a1c-40ce-8095-7d8aecd38468.dmp 6da7e38b-2f9a-4590-a120-de3050dd9305.dmp 5095cb62-d4ff-4a6b-af5e-d13c5ef95110.dmp bca664c1-6d1e-48a1-8ae3-e094990c6b8e.dmp reports - Shortcut.lnk Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted July 13, 2023 Staff Share Posted July 13, 2023 https://www.windowscentral.com/how-use-event-viewer-windows-10 Quote Link to comment Share on other sites More sharing options...
Rubyjim Posted July 13, 2023 Author Share Posted July 13, 2023 Thank you Paul Pauls 1 Quote Link to comment Share on other sites More sharing options...
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