Designer 2.1.1 block (non-responding) on startup

[Alexandre Paes]

Since upgrading to 2.1.1 Designer 2 doesn't fully open anymore. It gets stuck in "non-responding" state while loading the user interface but there are no menus or other interface stuff visibile. This seems past the "initializing fonts" and "initializing data" messages, the splashscreen is still open.

I've tried waiting for like 5m and it goes nowhere, all I can see is a crashpad_handler.exe subprocess, other than that there doesn't seem to exist any sort of activity.

Is there any way to debug exactly what's happening? It was working properly before 2.1.1.

Thanks in advance..

[walt.farrell]

If you start Task Manager, you can expand the entry for Affinity Designer 2, right-click on the first expanded entry, and choose Create Dump File.

[NathanC]

Welcome to the forums @Alexandre Paes,

If you're encountering an app hang on startup, I would initially suggest trying a basic CTRL run up to do a basic reset of the user defaults and most recent documents by following the below:

1. Close all Affinity apps
2. Hold down CTRL and launch Photo 2 whilst still holding CTRL
3. This will prompt a 'Clear user data' menu with three boxes ticked, in addition to these tick 'Reset Most Recent Documents'
4. Press 'Clear' and the app will now hopefully launch.

If that fails, I wouldn't expect this to be the cause if the app launched prior to updating to 2.1, but it would be worth ruling out Hardware Acceleration being the problem by running the app with the --no-ocl flag which will disable the setting from outside the application, i've linked the full FAQ below.