AP 2.1.0 fails to export jpeg

[quizical]

i’m using Affinity Photo 2.1, all up-to-date, on a Mac Mini Pro M2 with a single screen.

Since the update to 2.1 AP fails to export JPEGs. It offers to do so, but fails before it gets to the point of letting you define where you want it to go. If I ask it to ‘Save As’ it also fails.

I’m asking it to save to my iCloud drive.

This is happening repeatedly despite reboots and restarts.

Anyone else got this problem, or found a solution,

Edited May 24, 2023 by quizical

[GarryP]

Welcome to the forums @quizical

Have you been using more than one screen lately?
Could it be possible that the Save Location dialog is opening on a screen which is no longer connected?

If that’s not the problem, can you supply a full-screen screenshot showing us what you can see immediately before the software stops doing what you want it to do?

Also, to get better help it is usually good to tell us which operating system (and version of OS) you are using.

[R C-R]

How specifically does it fail? Do you get an error message (& what is it if you do), nothing at all happens, or something else?

BTW, the staff say you should not save directly to iCloud because this may result in corruption of the file, so it is strongly suggested that you should save it to your local drive & then copy it to the iCloud drive.

[quizical]

Many thanks for the above.  The problem seems to have disappeared after waiting a couple of hours ....

Edited May 25, 2023 by quizical
typo

[GarryP]

Good to know that the problem has gone away.
Shame we can’t figure out what it was in case anyone else has the same problem though.

Note: If you are asked for more details it’s better to state them in a new post in the thread rather than going back and editing the original posting. This makes it easier for other people to follow the discussion in a logical and chronologically-consistent manner.

[L. Dickinson]

Affinity 1. is not exporting files in JPEG. I get a file which will not open.

[Hangman]

Hi @L. Dickinson and welcome to the forums,

Could you upload a smaple Affinity document exhibiting the issue you're seeing?

1. Which app are you using?
2. Are you on Mac or Windows?
3. Which version of the OS are you running?
4. What is the file size of the JPEG once exported?
5. How are you trying to open the exported JPEG file, once exported?
6. Where are you exporting the file to, your local hard drive, a cloud drive, a NAS or somewhere else?

[Old Bruce]

On 5/24/2023 at 4:02 AM, quizical said:

I’m asking it to save to my iCloud drive.

 

Try using a directory/folder on your hard drive. The Affinity suite doesn't play well with the various clouds, also doesn't play well with networked drives.