jportraits Posted March 17, 2023 Share Posted March 17, 2023 Hi, i got corrupted file to fix. can i get the link to upload it to fix - client shoot so i dont want to attach it here. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 18, 2023 Share Posted March 18, 2023 If you have publisher, see if that will open it. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 18, 2023 Staff Share Posted March 18, 2023 Hi Jportraits, Please upload your file to the following link and I'll see what I can do, please note there is no guarantee we can fix a file once corrupted. Please could you also tell me the last edits you were making to the file and if it was saved locally or to a cloud drive etc? Any information you may be able to provide will go towards helping us prevent issues like this in the future. https://www.dropbox.com/request/OglxopwvXlJ9RX1u6B0j Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
jportraits Posted March 19, 2023 Author Share Posted March 19, 2023 im uploading. i just did all the editing and it was fine. last thing was to export jpg and save. the problem is i saved it on usb drive. later opened on another computer and it was corrupted. i was editing on mac mini, later opened on windows pc. i could also after exporting be opening the file to copy some adjustements. @Callum Quote Link to comment Share on other sites More sharing options...
jportraits Posted March 23, 2023 Author Share Posted March 23, 2023 hey @Callum any chance to fix that file? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 23, 2023 Staff Share Posted March 23, 2023 Hi Jpportraits, This is still with the dev team at the moment I'm afraid. If this file is time sensitive it may be worth just recreating the file as there is still a chance this file can't be recovered. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
jportraits Posted March 23, 2023 Author Share Posted March 23, 2023 yeah im aware i maight need to do it again. but it is not very much in hurry, so if i could i would like to have one photo less to do Quote Link to comment Share on other sites More sharing options...
Pšenda Posted March 23, 2023 Share Posted March 23, 2023 Just for curiosity - was the damaged file saved on a local disk or external/cloud? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
jportraits Posted March 26, 2023 Author Share Posted March 26, 2023 usb drive (ssd m2 drive in external case) Quote Link to comment Share on other sites More sharing options...
jportraits Posted April 9, 2023 Author Share Posted April 9, 2023 any hope? Quote Link to comment Share on other sites More sharing options...
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