corrupted file to fix

[jportraits]

Hi, i got corrupted file to fix. can i get the link to upload it to fix - client shoot so i dont want to attach it here.

[RichardMH]

If you have publisher, see if that will open it.

[Callum]

Hi Jportraits,

Please upload your file to the following link and I'll see what I can do, please note there is no guarantee we can fix a file once corrupted. Please could you also tell me the last edits you were making to the file and if it was saved locally or to a cloud drive etc? Any information you may be able to provide will go towards helping us prevent issues like this in the future.

https://www.dropbox.com/request/OglxopwvXlJ9RX1u6B0j

Thanks
C

[jportraits]

im uploading. i just did all the editing and it was fine. last thing was to export jpg and save. the problem is i saved it on usb drive. later opened on another computer and it was corrupted. i was editing on mac mini, later opened on windows pc. i could also after exporting be opening the file to copy some adjustements.

@Callum

 

[jportraits]

hey @Callum any chance to fix that file?

[Callum]

Hi Jpportraits,

This is still with the dev team at the moment I'm afraid. If this file is time sensitive it may be worth just recreating the file as there is still a chance this file can't be recovered.

Thanks
C

[jportraits]

yeah im aware i maight need to do it again. but it is not very much in hurry, so if i could i would like to have one photo less to do

[Pšenda]

Just for curiosity - was the damaged file saved on a local disk or external/cloud?

[jportraits]

usb drive (ssd m2 drive in external case)

[jportraits]

any hope?