D una Posted February 24, 2023 Posted February 24, 2023 I click on the app, the program opens & then closes without any notification as if I had never opened it at all Quote
walt.farrell Posted February 24, 2023 Posted February 24, 2023 What OS are you using? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
D una Posted February 24, 2023 Author Posted February 24, 2023 Sorry forgot to state Win 10 pro build 22H2 Quote
walt.farrell Posted February 24, 2023 Posted February 24, 2023 Thanks. In that case, did you install the MSIX version or the EXE/MSI version? And have you been having any issues with 2.0.4? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
D una Posted February 24, 2023 Author Posted February 24, 2023 I installed the MSIX version from the download Quote
walt.farrell Posted February 24, 2023 Posted February 24, 2023 Thanks for the added info. You might try pressing and holding Ctrl while you launch the beta app. Release Ctrl once you get the Clear User Data dialog. Leave the first three items selected, and press Clear. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
D una Posted February 24, 2023 Author Posted February 24, 2023 Thank you for the advice tried & failed app opened & closed 🤷♂️ Quote
walt.farrell Posted February 24, 2023 Posted February 24, 2023 So it was not successful? If it's still failing, are you getting crash reports? I think they would be in %USERPROFILE%\.affinity\photo\2.0 (beta)\user\crashreports\reports I'm away from the computer and can't check. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
D una Posted February 24, 2023 Author Posted February 24, 2023 Here are 3 out of 4 crash reports, for some reason 1 will not upload 4fe86703-f443-4402-b3b5-2c3cf7de6004.dmp 8c0b3a5a-e3e4-4dab-adb5-fbd386d50b7b.dmp 73ecda47-0638-4a17-af74-ef1e98e4b740.dmp walt.farrell 1 Quote
Staff Chris B Posted March 9, 2023 Staff Posted March 9, 2023 Hey D una, I cannot see anything useful in the reports I'm afraid. I believe this will have been for build 1709 - have you had any luck with the 1714 builds? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
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