New NAS

[typopoint]

Hi

I got a new NAS and copied the data from the old one to the new one there. Now when I want to open an Affinity Publisher 2 file, I always get the error message "An error occurred connecting to the server "*********" and the file does not open.

Has anyone had the same problem?

[dominik]

2 hours ago, typopoint said:

Hi

I got a new NAS and copied the data from the old one to the new one there. Now when I want to open an Affinity Publisher 2 file, I always get the error message "An error occurred connecting to the server "*********" and the file does not open.

Has anyone had the same problem?

Hi @typopoint,

to sort out if this is a problem with the file itself or with the connection to your NAS I recommend to copy the file to your desktop and try to open it from there. If that works this is a hint that it might be a problem with the configuration of your new NAS.

You also can try to open different files with different applications (e.g. text documents) to see if the same problem occurs.

We have seen problems with files on network drives. But I am not sure at the moment if those problems have been resolved.

d.

[typopoint]

Only the Publisher V2 files cannot be opened. V1 and files from other programs work.

[walt.farrell]

What OS do you use?

For Windows, you can press and hold Ctrl while starting the application, and one of the settings in the Clear User Data dialog will tell it not to restore windows and documents.

On Mac the options are different, I think.

[Pšenda]

1 hour ago, dominik said:

I recommend to copy the file to your desktop and try to open it from there

... I will just add that it is not advisable to work directly with external files (even Serif always recommends working locally). The forum is full of requests to repair damaged files that were handled externally.

[typopoint]

Vor 21 Minuten sagte walt.farrell:

Welches Betriebssystem verwenden Sie?

Unter Windows können Sie beim Starten der Anwendung Strg gedrückt halten, und eine der Einstellungen im Dialogfeld Benutzerdaten löschen teilt ihr an, dass sie keine Fenster und Dokumente wiederherstellen soll.

Auf dem Mac sind die Optionen unterschiedlich, denke ich.

Mac OS Ventura

[typopoint]

13 minutes ago, typopoint said:

Mac OS Ventura

I tried it - unfortunately the same problem, file does not open.

[walt.farrell]

6 minutes ago, typopoint said:

I tried it - unfortunately the same problem, file does not open.

Which option did you choose to reset? Can you show the full Clear User Data dialog?

[typopoint]

19 minutes ago, walt.farrell said:

Which option did you choose to reset? Can you show the full Clear User Data dialog?

It is on German

[walt.farrell]

Thanks. 

From another post, possibly deleting the mru.dat file would help resolve this. You will need to adjust the path name mentioned there to apply to Publisher rather than Designer.

 

[typopoint]

1 hour ago, walt.farrell said:

Thanks. 

From another post, possibly deleting the mru.dat file would help resolve this. You will need to adjust the path name mentioned there to apply to Publisher rather than Designer.

 

That's it! You saved my evening, thank you very much!

[Serif Info Bot]

The issue "App attempts to reconnect to disconnected SMB share on launch" (REF: AFB-7024) has been fixed by the developers in internal build "2.1.0.1728".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.