Robin G Posted January 18, 2023 Share Posted January 18, 2023 Hi, I purchased the original affinity photo via the App Store approximately a year ago and a few days ago upgraded to infinity two (also via the App Store). Initially the software worked without fault however due to a software problem on the macOS I had repair and re-install additional software, since doing this I am unable to get affinity to load. I receive the message that my software has not been registered. I'm unable to see the purchase history on my affinity account (it does however show on my app Store account). Could you please advise me as to how to rectify this problem, many thanks Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted January 19, 2023 Staff Share Posted January 19, 2023 @Robin G Here's an article talking you through how to activate apps bought with Apple. If you need any help with this, please email affinity@serif.com https://affinity.serif.com/en-gb/learn/affinity-licensing-registration-and-activation-guide-mac-app-store/ Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 19, 2023 Share Posted January 19, 2023 Or, if your problem is with reinstalling the V1 version of Designer, you can download it from the Purchased section of your Account in the Mac App Store. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.