Purchase of upgrade made via Mac app store not allowing me to use affinity photo app

[Robin G]

Hi, I purchased the original affinity photo via the App Store approximately a year ago and a few days ago upgraded to infinity two (also via the App Store). Initially the software worked without fault however due to a software problem on the macOS I had repair and re-install additional software, since doing this I am unable to get affinity to load. I receive the message that my software has not been registered.  I'm unable to see the purchase history on my affinity account (it does however show on my app Store account). Could you please advise me as to how to rectify this problem, many thanks

[SFurniss]

 

@Robin G

Here's an article talking you through how to activate apps bought with Apple.  If you need any help with this, please email affinity@serif.com

https://affinity.serif.com/en-gb/learn/affinity-licensing-registration-and-activation-guide-mac-app-store/

[walt.farrell]

Or, if your problem is with reinstalling the V1 version of Designer, you can download it from the Purchased section of your Account in the Mac App Store.