bmv2011 Posted January 16, 2023 Share Posted January 16, 2023 Hi there, I've been using the Affinity Suite version 2 for the past few months without any problems. This evening, Affinity Publisher is asking me for my Licence Activation. When I put in my user and password, it says 'Please try again in a moment'. I am unable to use any of the three programs. I have rebooted my system but there's still no change. Thanks in advance for any help. Barry Quote Link to comment Share on other sites More sharing options...
Ron P. Posted January 16, 2023 Share Posted January 16, 2023 4 hours ago, bmv2011 said: I've been using the Affinity Suite version 2 for the past few months without any problems. Using the Trial version? It appears the trial time expired, and now needs that info. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
bmv2011 Posted January 17, 2023 Author Share Posted January 17, 2023 Hi Ron, Thanks for the response. I've re-downloaded all three apps (not trial versions) and when I try to launch, I get an error message saying 'Sorry there was a problem launching the application. Some stored data couldn't be loaded. Please ensure the app is up to date.' Quote Link to comment Share on other sites More sharing options...
bmv2011 Posted January 17, 2023 Author Share Posted January 17, 2023 I've uninstalled all Affinity products and re-downloaded Publisher. When I launch and try to log in I'm getting the 'Try again later' message. Rob Luxford 1 Quote Link to comment Share on other sites More sharing options...
bmv2011 Posted January 17, 2023 Author Share Posted January 17, 2023 I was able to download and launch version 1 of Publisher, so I'm using that for the moment. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 17, 2023 Share Posted January 17, 2023 Are you installing the V2 applications using the intended method (running the MSIX) or did you use an unsupported alternative method? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
bmv2011 Posted January 17, 2023 Author Share Posted January 17, 2023 Hi Walt, Thanks for the reply. I'm downloading the MSIX file, then running it. The login screen appears. When I try to log in using my Affinity account, I get the 'Try again later' message. The login details are correct as I've copied the password from my online Affinity account, which works fine. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 17, 2023 Share Posted January 17, 2023 Thanks for the added details. Sorry; no good ideas for a solution Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
bmv2011 Posted January 17, 2023 Author Share Posted January 17, 2023 Hi Walt, No worries. Do you know if I can contact the developers directly? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 17, 2023 Share Posted January 17, 2023 You can, but I'm not sure you'd get any faster response. And I think they prefer reports via the forums. However, one email that should work: affinity@serif.com Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
bmv2011 Posted January 17, 2023 Author Share Posted January 17, 2023 HI Walt. Cheers. Thanks for that. Barry walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
bmv2011 Posted January 24, 2023 Author Share Posted January 24, 2023 I've contacted the developers directly, thanks to Walt above. They solved the issue by telling me to hit the CTRL button on the keyboard when launching the program. This brought up an option to clear all user data. Once this was cleared, I was again able to log into my software. walt.farrell and Rob Luxford 2 Quote Link to comment Share on other sites More sharing options...
Rob Luxford Posted March 2, 2023 Share Posted March 2, 2023 My entire suite of Affinity 2 has spacked out and is now asking me to re-activate. All fully paid. Been running them for months on Mac Mini. Then some trouble saving files then publisher quit and then locked out of the software. Shall try the user setting reset. Success but only after resetting the entire list. Quote Link to comment Share on other sites More sharing options...
Rob Luxford Posted March 2, 2023 Share Posted March 2, 2023 Thanks guys Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted March 2, 2023 Staff Share Posted March 2, 2023 @Rob Luxford To confirm, was you able to resolve the issue by fully resetting the app? Quote Link to comment Share on other sites More sharing options...
KevinGRedd Posted March 8, 2023 Share Posted March 8, 2023 I had to reload my windows 10 because of performance issues. I purchased the universal Affinity 2 license in December 2022. Everything worked great until i reloaded Windows 10 today. I am now having the same problem activating my license. I tried pressing CTRL. key while launching the program and clearing all user data but no success. To be clear. I entered my Email ID and password and I get the same message "Please Try Again in a Moment". I have uninstalled and re-installed the apps twice by going to my Affinity Account and downloading .🙂 Kevin Quote Link to comment Share on other sites More sharing options...
Rob Luxford Posted March 8, 2023 Share Posted March 8, 2023 Sorry I don’t have any other fixes. Do you have another computer say laptop you can load it onto in the meantime? Quote Link to comment Share on other sites More sharing options...
Rob Luxford Posted March 8, 2023 Share Posted March 8, 2023 On 3/3/2023 at 1:17 AM, Leigh said: @Rob Luxford To confirm, was you able to resolve the issue by fully resetting the app? Yes. Leigh 1 Quote Link to comment Share on other sites More sharing options...
KevinGRedd Posted March 8, 2023 Share Posted March 8, 2023 Bummer, Unfortunately I do not. I hope it can be resolved soon.😞 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 9, 2023 Share Posted March 9, 2023 25 minutes ago, KevinGRedd said: Bummer, Unfortunately I do not. I hope it can be resolved soon.😞 The common causes of the problem seem to be: 1. A firewall preventing the connection. Solution: turn it off. Or 2. The computer's date, time, or time zone being set incorrectly. Solution: correct it. #2 seems more common than I would have expected from the reports I've seen. If you can get to the Account dialog in the application, you can click on the 3-bar icon and choose Check Connection. Or, in the activation dialog you can right-click somewhere in the white space and you should also have a Check Connection option. Then you can browse the .md file or upload it here for analysis. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
KevinGRedd Posted March 10, 2023 Share Posted March 10, 2023 Thankyou for your reply. I have solved this issue but unfortunately I cannot tell you how. I had to remove my Windows for a second time and start with a complete factory reset. I realize that this would not be feasible for most people, but it was the only way I could think of. Again, Thankyou all for your help. Kevin walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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