MikeTO Posted January 16, 2023 Posted January 16, 2023 Hi and welcome to the forum. This error message is quite rare, there were only a few reports of it in the past year. Serif has replied to the other threads asking which operating system you're using and asking where are you saving your documents - cloud, local drive, external drive, network drive, etc. - so it would be good if you could provide that in advance to save time. Serif may also ask that you share the document with them. I've seen only one other report of this error in these forums since the launch of v2: Good luck! Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.3, MacBook Pro (M4 Pro) and iPad Air (M2)
Dan C Posted February 3, 2023 Posted February 3, 2023 Hi @Ebru, Welcome to the Affinity Forums, sorry to hear you're having trouble and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here. It's unfortunately unlikely that our team are able to recover these files, as missing information is as described, and therefore usually cannot be 'found' - however we can certainly look into this for you. Are you able to attach a copy of the file that shows this error here for me? Many thanks in advance Quote
cmpan1 Posted March 26, 2024 Posted March 26, 2024 I've got the best yet.... EVERY ONE OF MY FILES REPORTS THIS ERROR!!!!!!!! I can't open ONE of them. This is all I get... The file appears to be truncated (shorter than expected). And it only appeared after the last couple of updates. So all I can say to this is.... "now what?" I'm just shaking my head laughing at the irony of how excited I was with the Affinity apps, and how that was going to change so much for the better for me and... opps, wrong again. And If I get a response from anyone here that... "you should always do this, or that" or "in the future" or "well I always do this" or "well, its always worked fine for me" or "check your system, it could be causing".... I swear I'm gonna jump through the monitor and grab you by the throat until you turn pink. Have a nice day... Quote
walt.farrell Posted March 26, 2024 Posted March 26, 2024 27 minutes ago, cmpan1 said: EVERY ONE OF MY FILES REPORTS THIS ERROR!!!!!!!! Where do you save your Affinity files, and what OS do you use? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
cmpan1 Posted March 26, 2024 Posted March 26, 2024 Walt... I save them on 'C' in the GDrive folder. I recovered my files 'believe it or not'. I went to online GDrive (which are basically the same files backed up) and took a shot by downloading them all and replacing the doc folders for the Affinity apps... and lo & behold they all opened. ?????????????? I don't get it. They're the same files. Backed up to the same location I've ALWAYS used with no problem. But now they work. ???? Any Ideas that can help my brain reset to 'somewhat' normal? OH.... Windows 11 walt.farrell 1 Quote
walt.farrell Posted March 26, 2024 Posted March 26, 2024 If, by GDrive, you mean Google Drive, perhaps you've configured Google Drive to migrate everything off, except for a file stub. And perhaps there's a Google Drive problem with detecting that the Affinity applications are trying to Open one of those files, and Google Drive fails to restore it from the network. That would present a very short file to the Affinity application, and probably generate that error message. You can configure Google Drive to make files "available offline", I think, and maybe you need to do that for Affinity files? Congratulations on figuring out a workaround! Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
cmpan1 Posted March 26, 2024 Posted March 26, 2024 Uhh... Yeah... "by GDrive" I mean Google Drive. LOL. Ahh yes the "file stub" 🤔 Why didn't I think of the "file stub?" Now I get it. Brilliant! Thanks. 😁 (why do I EVER come back to forums for help?) Quote
Drisk Posted May 17, 2024 Posted May 17, 2024 This isn't quite rare... I am saving to local drive and having to re-glue my book together as save in chunks several times... So devs please don't say this is rare as I have had it happen 12 times on one single project I am working on... The fact you cant seem to solve rollback saves automatically or recovery on a professionally bought product is shameful... Especially one that has existed as an error for so long and been ignored by you. i am circumventing your apps shoddiness by saving in chunks of the book and then having to roll back if it happens... But still lose hours of work each time... But in this day and age I shouldn't have to. Quote
MikeTO Posted May 17, 2024 Posted May 17, 2024 59 minutes ago, Drisk said: This isn't quite rare... I am saving to local drive and having to re-glue my book together as save in chunks several times... So devs please don't say this is rare as I have had it happen 12 times on one single project I am working on... The fact you cant seem to solve rollback saves automatically or recovery on a professionally bought product is shameful... Especially one that has existed as an error for so long and been ignored by you. i am circumventing your apps shoddiness by saving in chunks of the book and then having to roll back if it happens... But still lose hours of work each time... But in this day and age I shouldn't have to. I'm the one who said it was rare and I don't work for Serif. I said it was rare only because if you search this forum you will find that it is a rarely-reported issue. You can tell who is an employee and who is just a forum member because employees will have "Staff" in red text below their name and avatar. This is the v1 Windows forum. Are you using 1.10 on Windows, and which version of Windows? Is your local drive mirrored to a cloud? Are there linked resources such as images and documents? Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.3, MacBook Pro (M4 Pro) and iPad Air (M2)
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