Lisan Al Gaib Posted December 21, 2022 Share Posted December 21, 2022 Affinity Designer 2.0.3 suddenly freeze out mostly after made a zoom out or zoom in. And than it is not responding and I have to end task with a task manager. Quote Win 11 OS - 32Gb RAM - i7-8750H CPU - GTX 1050 Ti GPU Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 21, 2022 Staff Share Posted December 21, 2022 In preferences performance try disabling Hardware acceleration. Also check that your graphics drivers are up to date. If neither of those work is the problem with any file or just a particular one? Quote Link to comment Share on other sites More sharing options...
Lisan Al Gaib Posted December 23, 2022 Author Share Posted December 23, 2022 I think hardware acceleration was the cause of the freezing out. Thank you! Quote Win 11 OS - 32Gb RAM - i7-8750H CPU - GTX 1050 Ti GPU Link to comment Share on other sites More sharing options...
Staff Pauls Posted December 23, 2022 Staff Share Posted December 23, 2022 which graphics card are you using ? Quote Link to comment Share on other sites More sharing options...
Lisan Al Gaib Posted December 28, 2022 Author Share Posted December 28, 2022 Nvidia GeForce GTX 1050 Ti Quote Win 11 OS - 32Gb RAM - i7-8750H CPU - GTX 1050 Ti GPU Link to comment Share on other sites More sharing options...
Lisan Al Gaib Posted December 28, 2022 Author Share Posted December 28, 2022 I tested hardware acceleration with my dedicated GPU. I tested without hardware acceleration. And problem not solved. Quote Win 11 OS - 32Gb RAM - i7-8750H CPU - GTX 1050 Ti GPU Link to comment Share on other sites More sharing options...
Intuos5 Posted January 11, 2023 Share Posted January 11, 2023 Hi @Pauls Same here on a GTX 1070 (driver version 472.84-notebook-win10-win11-64bit-international-nsd-whql). Can't update the driver to a more recent version due to it being buggy on Nvidia's end. Been losing so much work due to freezes when zooming, it's incredibly frustrating. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 12, 2023 Staff Share Posted January 12, 2023 you can try setting the renderer ( Performance/preferences) to WARP which may prevent the freezing, or if you have an integrated GPU try that Bango 1 Quote Link to comment Share on other sites More sharing options...
Bango Posted January 12, 2023 Share Posted January 12, 2023 (edited) I had a similar issue with freezing/not responding Affinity V1 software when trying to create a new or loading an existing document. Here's the link to my thread in the forum: As I didn't get any real support for nearly a month, I wanted to know if this issue also appears by using the V2 software and so I tested the trial version of V2. The issue also appeared there, which has led me to this thread here. Changing the renderer from "default (NVIDIA GeForce RTX 3090)" to "WARP" did fix the issue and now documents open directly without issues on both versions, V1 and V2. So many thanks to @Pauls for this tip! Now I would like to know why this happens? Edited January 12, 2023 by Bango Quote Link to comment Share on other sites More sharing options...
Intuos5 Posted January 12, 2023 Share Posted January 12, 2023 I have never had this issue in V1. Damn, WARP is quite a lot slower on zooming, because my laptop dates from the time prior to Nvidia Optimus (I believe it was), so I don't have the option to switch between integrated graphics and my GPU. This doesn't seem to be a long-term solution. @Pauls is the team working on a patch to help mediate the freezing? E: This feels as slow as using Adobe software, I'd rather take the crashes, it's unworkable. oscarlosan 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 13, 2023 Staff Share Posted January 13, 2023 Warp cuts out the graphics card and uses software to do the rendering. It usually points to a graphics card driver issue. Sometimes completely uninstalling using the DDU (Display Driver Uninstaller) and reinstalling the latest appropriate drive can fix issues. Its unusual to have a gtx 1070 causing issues as we use a lot of nvidia cards internally and work with them quite closely. In fact it was they who recommended the DDU utility to resolve some issues Quote Link to comment Share on other sites More sharing options...
Intuos5 Posted January 13, 2023 Share Posted January 13, 2023 Unfortunately, I have already tried DDU and multiple drivers. Customer service from NVidia advised a bios update, but that's rather risky on an expensive laptop. Not to mention, it may not solve the issue and the other bios is from 2019, so also old. 😕 Quote Link to comment Share on other sites More sharing options...
Bango Posted January 13, 2023 Share Posted January 13, 2023 23 hours ago, Intuos5 said: Damn, WARP is quite a lot slower on zooming I haven't checked this out specifically but I will ASAP. However, for now I'm glad that I can use the Affinity software again. 5 hours ago, Pauls said: Warp cuts out the graphics card and uses software to do the rendering. It usually points to a graphics card driver issue. Sometimes completely uninstalling using the DDU (Display Driver Uninstaller) and reinstalling the latest appropriate drive can fix issues. Okay, so Warp isn't really recommended even though the Affinity software is working with this setting for the moment. Normally I should be able to exclude a GPU driver issue as I did a fresh installation of my windows system about a month ago but I'll give it a try and reinstall the driver ASAP. Quote Link to comment Share on other sites More sharing options...
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