Cannot save any document, new or existing

[christine westhead]

Hi

I cannot save any document,or alter an existing document.

I've tried all the fixes recommended - i.e. copying page by page into a new document, but it won't save anything at all.

I'm really stuck.

Any help would be appreciated. 

Thanks

[walt.farrell]

Where are you trying to save? 

You might try a local disk, and a directory that is not managed by a Cloud service.

[christine westhead]

Thanks, Walt. The only cloud service I use is dropbox, and only to transfer stuff. However, I did manage to copy and paste my pages to a new file and call it 'Test'. (but not after I'd lost a lot of work, unfortunately.)

That worked, but then I found I could not delete my original file. The message said the file was open in Designer, which was definitely not the case. I still got the error message, even after I closed Designer down. There was no instance of Designer open anywhere on my computer, but this got me thinking.  I right clicked on my original file and opened it in Designer 1. It opened, I made a change and saved the change. 

Then I tried to delete my orignal file ( so I can rename my 'test' file, but it wasn't having that!  I received another error mesage saying the file was still open. I went back into Designer 2, to see if I could open it from there, but it wasn't in the recent files. 

So, slightly mystified, I went back to windows explorer, to see that I had deleted it after all. (well, it was gone, anyway, and that was all I was worried about.).

So, perhaps something is going awry when files automatically transfer from Designer 1 to Designer 2 in the install.

I just nipped into Designer 2, opened a new document, dragged in a picture and saved it, so at least now I can save new files, which for some reason I couldn't do before.

This is in no way a fix, but it is certainly a work around for the time being.

I would like to thank you for answering my call for help.

 

 

 

[walt.farrell]

You're welcome.

 

[Dan C]

Hi Christine,

This should be resolved in a patch shortly.

Lee

[SamMN]

19 hours ago, LeeThorpe said:

Hi Christine,

This should be resolved in a patch shortly.

Lee

I've just had this same error message on MacOS Monterey when saving to local storage (first a local OneDrive folder, then tried saving the file other places too (e.g. Desktop)), i.e. seems non-FAT, local partitions can be affected too.