Print dialogue box

[Eagleworks]

Hi, I have upgraded my Mac to os Ventura and now the dialogue  print box  does not appear when I try to print. ( I am currently having to export it to print which is not ideal..)

How can  this issue be resolved, or do I have to get version 2? ( which I am planning on doing but hopefully not just yet)

Many thanks

[MikeTO]

Hi and welcome to the forum.

The Print dialog appears for me in both v1 and v2 wit Ventura so I'm unsure why it's not appearing for you.

Could you try creating a new document and then immediately choosing Print. Does it appear then? If not then it has to be something specific to your document.

If it still doesn't appear for a new document then I'm out of guesses.

Do you have any of the other Affinity apps and do you have the same problem with them?

Which version 1 do you have installed? It should be 1.10.5.

Good luck!

[Hanjo]

Since a few days I could only print once. The print dialog would only open after a restart, but now I cannot print at all both from Affinity Photo 2 and Affinity Designer 2. Nothing happens when pressing Command+p or using the menu. THIS HAS TO BE CORRECTED IMMEDIATELY BECAUSE THERE IS NO WORKAROUND !!!!

Edited November 28, 2022 by Hanjo

[Chris B]

Hi Hanjo,

Can you please clarify what operating system you have? 

A temporary workaround (until we figure the issue out) would be to export to a PDF and print that.

[Chris B]

I've merged these two threads together as they are the same issue. 

We are currently looking into this issue.

[Chris B]

So far these are the only 2 reports I've seen with this issue. Can you confirm if the Print dialog appears in other applications? 

[Themozzer]

I'm having the same problem too. I recently updated my M1 MacBook to Sonoma Version 14.5 (23F79) and now none of my Affinity apps show the print dialogue box. It was working fine until the update and all other apps open the print box. 

[MikeTO]

4 hours ago, Themozzer said:

I'm having the same problem too. I recently updated my M1 MacBook to Sonoma Version 14.5 (23F79) and now none of my Affinity apps show the print dialogue box. It was working fine until the update and all other apps open the print box. 

As a first step, restart your computer again just in case. Then, if you sometimes work with another monitor but are not currently, reattach the other monitor because the dialog might be opening off screen. Finally, try starting Affinity with Ctrl held down (press and hold immediately after clicking the icon). Release the key with the Clear User Data screen appears. Clearing your user data might solve the issue.

Good luck