Ipad de Teresa Posted November 9, 2022 Share Posted November 9, 2022 I have bought the three v2 apps for iPad, and I tried to change from Publisher to photo or designer, but it said that i have to install them… but I already have it… I don't know what to do Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 10, 2022 Staff Share Posted November 10, 2022 Hi Ipad de Teresa, Welcome to the forums Please could you confirm that you have installed and then ran Photo and Designer at least once before trying Studio link? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
MCFC_4Heatons Posted November 10, 2022 Share Posted November 10, 2022 I have the same problem v2 of all three apps on Windows, yes I have already launched Photo and Designer at least once... Quote Link to comment Share on other sites More sharing options...
MCFC_4Heatons Posted November 10, 2022 Share Posted November 10, 2022 Windows 11 BTW Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 10, 2022 Share Posted November 10, 2022 You might try opening the Account dialog from the application home page (lower left) and making sure you're signed in to your Affinity account. That has been known to help, in some cases. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Sibear Posted November 10, 2022 Share Posted November 10, 2022 I have the same problem with the apps all logged in and paid for but studio link won’t work on the ipad Quote Link to comment Share on other sites More sharing options...
iuli Posted November 11, 2022 Share Posted November 11, 2022 I had the exact same issue. Erasing all the apps, rebooting the iPad and then installing them back fixed it for me. Quote StudioLink 256gb 11’ M1 iPad Pro iPadOS 17 Public Beta 1 iPad Magic Keyboard Link to comment Share on other sites More sharing options...
Andreas Schmid Posted November 11, 2022 Share Posted November 11, 2022 I have the same issue with Photo 2. Reinstall did not fix it. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 11, 2022 Share Posted November 11, 2022 Make sure you have signed-in to the Account function once in each app, and see if that helps. If it doesn't, you might try Restarting your iPad. That has helped some odd situations. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Andreas Schmid Posted November 12, 2022 Share Posted November 12, 2022 (edited) Unfortunately I cannot get it to work for Photo 2 by logging in (once logged in for 1 app, I'm logged in for all) nor restart or reinstall. The link for Designer 2 is fine, maybe because I "bought" the trial first? Anyway, I will wait for the next update and hope it'll fix it. No hurry! EDIT: Okay, I tried a little bit more and got it now: I deactivated the licenses on my iPad for all the apps and re-activated them by storing the purchase and logging into my account in the window showing immediately after the purchase window. The apps are now all showing in the Affinity Store (which was not the case before) and Studio Link works. Edited November 12, 2022 by Andreas Schmid Added solution Quote Link to comment Share on other sites More sharing options...
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