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Studio link don't link


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Hi Ipad de Teresa,
Welcome to the forums :)

Please could you confirm that you have installed and then ran Photo and Designer at least once before trying Studio link?

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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You might try opening the Account dialog from the application home page (lower left) and making sure you're signed in to your Affinity account. That has been known to help, in some cases.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Make sure you have signed-in to the Account function once in each app, and see if that helps. If it doesn't, you might try Restarting your iPad. That has helped some odd situations.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Unfortunately I cannot get it to work for Photo 2 by logging in (once logged in for 1 app, I'm logged in for all) nor restart or reinstall.

The link for Designer 2 is fine, maybe because I "bought" the trial first?

Anyway, I will wait for the next update and hope it'll fix it. No hurry!

EDIT:

Okay, I tried a little bit more and got it now: I deactivated the licenses on my iPad for all the apps and re-activated them by storing the purchase and logging into my account in the window showing immediately after the purchase window. The apps are now all showing in the Affinity Store (which was not the case before) and Studio Link works.

Edited by Andreas Schmid
Added solution
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