Jump to content

New document always creates A4


Sephen

Recommended Posts

35 minutes ago, Sephen said:

While creating a new document, double-clicking on any preset fixed or custom will always create an A4 document.

It's working as expected here, can you make a quick screen recording showing the issue?

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Link to comment
Share on other sites

Just a guess, but try this.

  1. Choose File > New. Single click to select a preset. Click Create. Now you will have a saved default.
  2. Choose File > New. Double click a preset to create a document of this size. Did it work?

I have no idea if this will work but it's worth a try. I have never double clicked a preset and when I tried it just now it worked but I've already created documents and thus have a default.

Link to comment
Share on other sites

2 hours ago, MikeTO said:

Just a guess, but try this.

  1. Choose File > New. Single click to select a preset. Click Create. Now you will have a saved default.
  2. Choose File > New. Double click a preset to create a document of this size. Did it work?

I have no idea if this will work but it's worth a try. I have never double clicked a preset and when I tried it just now it worked but I've already created documents and thus have a default.

Both options didn't work made a video to illustrate what is happening.

Link to comment
Share on other sites

Thanks for providing that for me! I'm not seeing the same behaviour here, but I can certainly see in your recording that the preset you are selecting is not being activated.

Can you please close the Affinity app, then re-launch the app. During loading, hold down the CTRL key and wait for the Clear User Data window to appear.

Here, tick the 'Affinity Designer' box at the top of the list, so that everything in the first category is selected, then click Clear.

The app should now open, having been reset to default settings. Are you now able to create documents of different preset sizes please?

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc.

Link to comment
Share on other sites

11 hours ago, Dan C said:

Thanks for providing that for me! I'm not seeing the same behaviour here, but I can certainly see in your recording that the preset you are selecting is not being activated.

Can you please close the Affinity app, then re-launch the app. During loading, hold down the CTRL key and wait for the Clear User Data window to appear.

Here, tick the 'Affinity Designer' box at the top of the list, so that everything in the first category is selected, then click Clear.

The app should now open, having been reset to default settings. Are you now able to create documents of different preset sizes please?

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc.

Yep! That did the trick, Thanks!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.