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Affinity Designer 2 - crash upon loading file / start


Dee SE

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Hi, 

I upgraded to MacOS Ventura 13.0 yesterday. Using Affinity Designer (1) it started crashing for a certain file I'm working with. Today I purchased Designer 2, installed and the same problem occurs. Once it starts crashing it's impossible to open the app since it's trying to load (and restore) the file from last session.

I have an old computer with Designer v 1.10.4 and it can open and work with the file without any issues so there seems to be no issue with the file.

Hoping for swift support.

David

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Welcome to the Serif Affinity forums.

Sorry you're having a problem. To get past the "trying to load a file when it starts", you should be able to press and hold the Ctrl key while you start the application. That will get you a "Clear User Defaults" dialog, and one of the choices (pre-selected, I think) is to not load anything while starting. Just leave that one checked, and uncheck the others, and press Clear. With luck, that will get the app running.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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Ok, so it keeps crashing. I'm able to make a few changes (and instantly hitting Cmd+S).

It's a rollup so it's a quite big file but my computer is a Mac with M2 and 24Gb Ram so it shouldn't be a problem. Again - it runs fine on my old Mac with old version of Designer.

It seems to be when I zoom in and out of areas, but not sure.

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5 minutes ago, Dee SE said:

Sure, I'll attach it here. 

Also update 2: Zooming in and out on the mouse-pad with the fingers is the issue. If I use the zoom in the navigator I'm able to zoom without the app crashing.

health-banner-no-headset.afdesign 146.97 MB · 0 downloads

I've seen it crash when changing the magnification with my trackpad, too, but only when I first open a document. If it doesn't crash the first time I change the magnification it seems solid from then on. So note to self, zoom in when I first open a document before making any edits.

Download a free manual for Publisher 2.3 from this forum - expanded 260-page PDF

Affinity 2.3.1 for macOS Sonoma 14.3, MacBook Pro 14" (M1 Pro)

 

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27 minutes ago, Dee SE said:

Also update 2: Zooming in and out on the mouse-pad with the fingers is the issue. If I use the zoom in the navigator I'm able to zoom without the app crashing.

 

I've been able to zoom in and out using my Magic Mouse gesture without issue.  I'll get the file loaded onto my MacBook and see if i get different results using the trackpad and will report back.

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3 hours ago, MikeTO said:

I've seen it crash when changing the magnification with my trackpad, too, but only when I first open a document. If it doesn't crash the first time I change the magnification it seems solid from then on. So note to self, zoom in when I first open a document before making any edits.

Thank you. I'm using Macbook Air 2022, Chipset M2, 24 Gb Ram. It seems like a proper issue. Crashed like 50 times today. Using the built in mouse trackpad.

Edited by Dee SE
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  • 1 month later...
On 11/9/2022 at 10:29 AM, stokerg said:

I've been able to zoom in and out using my Magic Mouse gesture without issue.  I'll get the file loaded onto my MacBook and see if i get different results using the trackpad and will report back.

Just a bump since pinch to zoom is still crashing in beta 2.0.3. I did a lot of tests on this and I'm fairly sure it will only crash with pinch to zoom on the trackpad and not with any other zoom mechanism. And if it doesn't crash the first time you pinch to zoom after opening the document, it won't crash from that point on.

Pinching to zoom doesn't have to be the first thing you do when opening a document, you could edit it for a while and then when you pinch to zoom it will crash. So I've taken to zooming in as soon as I open a document to ensure it's 'safe' to being work on the document.

Thanks

Download a free manual for Publisher 2.3 from this forum - expanded 260-page PDF

Affinity 2.3.1 for macOS Sonoma 14.3, MacBook Pro 14" (M1 Pro)

 

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  • Staff

The issue "Zooming in/out on a document with Live Perspective can intermittently cause a crash on (M1/M2) MacBooks" (REF: AFD-6345) has been fixed by the developers in internal build "2.1.0.1790".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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