DarkClown Posted August 25, 2022 Share Posted August 25, 2022 SInce a moderator pointed out to start a new topic if these problems occur I'm happy to add my share to the bug list Working with large files (clipping, copying clipped parts) and Open CL active, constantly leads to AP beeing lost in "hard brainwork" without seriously returning to real life ... (at least for the first 20 Minutes .... and if you don't touch it). My CPU is working hard - my GPU is working even harder (looks like I'm rendering a film with blender). So it seems AP is kind of "alive" but unable to properly respond to any new commands and input. Reminds me of my neighbour when he's on drugs. If you start pushing it, it will eventully crash (not respond any more) - can happen to my neighbour as well. Turning of Open CL solves this issue. (Haven't yet found that checkbox on my neighbour though) Using a I7-12700 K processor and an Nvidia RTX 3070 with the latest drivers is not retro hardware - so one would expect to get some kind of performance boost out of GPU support instead of a software doing selfish workout in hardware heaven. No crash report generated - just gone with the wind. Cheers, Timo Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Staff EmT Posted August 25, 2022 Staff Share Posted August 25, 2022 Hi @DarkClown Whilst the app is not responding could you try a get a dump file for the app from Task Manager and send it over please. https://support.kaspersky.com/common/diagnostics/12401 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
DarkClown Posted August 25, 2022 Author Share Posted August 25, 2022 14 minutes ago, EmT said: Hi @DarkClown Whilst the app is not responding could you try a get a dump file for the app from Task Manager and send it over please. https://support.kaspersky.com/common/diagnostics/12401 You mean while it is busy with itself - or after it is not any more responding? Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Staff EmT Posted August 26, 2022 Staff Share Posted August 26, 2022 17 hours ago, DarkClown said: So it seems AP is kind of "alive" but unable to properly respond to any new commands and input. During the above step. At this point could you try and get a dump file. Does it only crash at this point if you try to perform other functions? If you leave the app alone does it then come back? Is there a specific function or file that causes this? Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
DarkClown Posted August 26, 2022 Author Share Posted August 26, 2022 Can you please provide a Dopbox link for the file(18GB)? The dump file was generated while the Application was still working. 3-6% processor and 16-20% GPU ressources with constantly changing values. No busy cursor (just arrow). Application hasn't returned from outer space after 5 Minutes. How long does one have to wait for an application to return to life? Cheers, Timo Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Staff EmT Posted August 26, 2022 Staff Share Posted August 26, 2022 6 minutes ago, DarkClown said: Can you please provide a Dopbox link for the file(18GB) No problem, please see attached. https://www.dropbox.com/request/mlYJDIA30Ek6R75DOc8A Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
DarkClown Posted August 26, 2022 Author Share Posted August 26, 2022 After 10 Minutes it returned to my world 🙂- When I tried to close the application it left for nirvana again so I had to close it through the task manager. The upload is online. Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
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