Opening a second document doesn’t work

[RickBiessman]

Hey guys,

first things first, I’m using the most current APublisher version on the most current version of Windows 10. When I start APublisher and open a document via File > Open Recent > ..., I’ll load just fine. When I try to open a second document from the File Explorer, nothing happens. Opening the same document from APublisher through Open Recent works though. Also, opening both documents from the File Explorer works. It seems to be the combination of opening through different ways that APublisher doesn’t like.

[GarryP]

For me, with Publisher 1.10.5.1342 on Windows 10...

With Publisher not running:

• Double-clicking an AFPUB document in Explorer launches the application and loads the document, then double-clicking another AFPUB document in Explorer loads the other document.

With Publisher running:

• Selecting a document from menu “File → Open Recent” loads the document, then double-clicking an AFPUB document in Explorer loads the other document.
• Double-clicking an AFPUB document in Explorer loads the document, then selecting a document from menu “File → Open Recent” loads the document.

It all seems to be working fine for me.

When you try to load the second document and “nothing happens” have a look in the Window menu and see how many documents are loaded.

[Dan C]

Hi @RickBiessman,

Sorry to hear you're having trouble!

I can also confirm the above behaviour from Garry, multiple files appear to be loading correctly for me.

If you're still having trouble locating/loading a second file, could you please provide a screen recording showing the exact steps you're taking?

If you're unsure how to take a screen recording, please check out our FAQ linked below - 

Many thanks in advance

[RickBiessman]

Thanks for the replies! That’s interesting. Well, it’s not a huge problem for me, more of a minor inconvenience that I can work around. Anyway, I’ve attached a screen recording so maybe you can see if I missed anything:

 

 

[Dan C]

Many thanks for providing that for me! I can see that Windows Explorer appears to try and load the file somewhere, but seemingly not in the open Affinity app.

I'd like to try the following:

• Open Affinity Publisher and use Open Recent to load the most recent document
• Navigate to the second .afpub file in Windows Explorer
• Right-click and select Open With > Affinity Publisher

Does the second document now load as expected?

[RickBiessman]

No, sadly the file that I try to open from the file explorer does not show up in Publisher’s list of recend documents.  When I close the program and open it back up again, the latest entry is still the one opened directly from Publisher.

But thanks for the super quick replies! I really appreciate that.

[walt.farrell]

3 hours ago, RickBiessman said:

No, sadly the file that I try to open from the file explorer does not show up in Publisher’s list of recend documents.

Earlier you seem to have been saying that it didn't open at all. Is the problem that it doesn't open, or that it doesn't show up in the list of Recent documents?

[RickBiessman]

Both – it doesn’t open and after trying to open it from the explorer, it doesn’t show up in the list of recent documents either.

Sorry if I didn’t make that clear enough. =)

[Dan C]

Thanks for clearing that up!

Is this happening with multiple files, or only the one shown in your screenshot? If only the one file, are you able to provide a copy of this here for me?

[RickBiessman]

It seems to happen regardless of which files I’m working with. I’ve encountered it many times and didn’t figure out the pattern until deciding to report this gremlin.

[Dan C]

Many thanks for letting me know, I can see you've purchased from the Affinity Store so there should be no 'Sandboxing' limits causing this - which I've previously seen cause other issues when installing the Microsoft Store version.

Can you please confirm for me, what is the install location for the Affinity app?
The default location is C:/Program Files/Affinity and our team are interested to know if your installation is on a secondary disk or if the filepath contains unexpected characters.

Many thanks for your continued patience and understanding here

[RickBiessman]

I did use the default installation path for Publisher and Photo. Virtually all of my files are on a separate physical drive but the issue persists even when I try opening a file from drive C.

No worries, I figured the only way to fix a problem (especially when it's an exception) is to do some good old testing.

[Dan C]

Thank you for confirming that for me, I'd like to try a few things and request a log file to see if this contains any further information.

Firstly, please close Affinity Publisher, then right-click on the app EXE and select Run as Administrator.

If this does not make a change to the experienced behaviour, please navigate to the second .afpub file in Explorer, then right-click the .afpub file & select Open With... Choose another app > More Apps > Look for Another App on this PC- in the dialog that opens, please navigate to the below location:

C:\Program Files\Affinity\Publisher

Then select the Publisher.exe. Does your second file now open please?

I'd also like to request a copy of your event viewer log, to see if this points to a potential cause. To generate this please do the following:

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.  

Finally, can you also please confirm that none of the following apps are installed on your PC?