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Program won't execute/run after download


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I just purchased Affinity Designer for my desktop. I got the emails, product key info and all that. I hit download and there is an affinity titled document in my download folder.

However, when I attempt to either open or run the program, it gives me a message that the program is already running.

If I get the install box to install the program, it does nothing.

I cannot get to a point to where I am prompted to give my email or my Product Key to verify.

I can't launch the program at all I have a new Dell computer that has Windows 11 and another computer with Windows 10. Same issue on both devices.

When running a troubleshooting test, it tells me on both devices that this program is not compatible with this operating system.

Please help as I would love to be using this program.

Thanks in Advance,

Joy

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18 hours ago, Joyrie said:

I hit download and there is an affinity titled document in my download folder.

What is the name & extension of this file in your downloads folder?

Affinity Photo 1.10.5, Affinity Designer 1.10.5, Affinity Publisher 1.10.5;  2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.5.280 & Affinity Designer 1.10.5 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.0.2

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21 hours ago, Joyrie said:

When running a troubleshooting test, it tells me on both devices that this program is not compatible with this operating system.

That sounds like your download was incomplete or corrupted.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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