Rubber bug

[Aceraulag]

Hi everybody,

Since I get à Mac mini M1, I just can't use the rubber on affinity photo. I use affinity photo 1.10.5 and the Mac run on the latest update. I have already tried uninstalling and reinstalling Affinity photo.

[EmT]

Hi @Aceraulag

Welcome to the forum.

Could you try holding down CTRL on your keyboard then opening the application. Keep CTRL pressed until a 'Clear User Data' window appears, release the CTRL button at this point then press 'Clear'.  

The link below will advise you what is cleared and where assets are stored so they can be backed up.   

https://forum.affinity.serif.com/index.php?/topic/98906-what-exactly-do-the-clear-user-data-options-clear/&tab=comments#comment-529435   

 

[Aceraulag]

Hi @EmT Cleared User Data but nothing changed...

[EmT]

@AceraulagCould you try doing another CTRL run up but this time enable 'Reset Tool Presets'

This will delete any custom presets you've created within tools such as the Crop tool.

These settings are stored in tool_settings.propcol and can also be exported from the specific tool's Preset Manager window.

[Aceraulag]

I reseted everything, nothing changed 😞.

[NotMyFault]

Can you try to

1. activate the navigator panel, so the thumbnail is visible
2. select erase brush
3. in the brush panel, select the basic round brush, of size 64px
4. click the “more” button in the toolbar, inspect shape of brush
5. Try again to erase something from the pixel layer
6. Inspect the Navigator thumbnail if erase effect if visible. Change zoom level a bit and check canvas again if erase effect if visible.

The mouse arrow changes it size in the video. Do you have any 3rd party software installed, or activated accessibility tools like loupe, zoom? Any special input device (mouse, touchpad, …)?

[Aceraulag]

You're a genius. I did what you said :

"

1. activate the navigator panel, so the thumbnail is visible
2. select erase brush
3. in the brush panel, select the basic round brush, of size 64px
4. click the “more” button in the toolbar, inspect shape of brush
5. Try again to erase something from the pixel layer "

And the rubber reappeared, thank you soooooo much!