Rawny Posted April 13, 2022 Posted April 13, 2022 My affinity is currently locked to an old product key from my school, I'm trying to move it to my new account but can't find where to change the product key. I've tried uninstalling and reinstalling, deleting the program files before reinstalling, changing keys in the registry editor, to no avail. I've attached a screenshot of the message I get when I try to launch the program. Any help with this would be appreciated! Quote
Komatös Posted April 13, 2022 Posted April 13, 2022 Hi, @Rawnyand welcome to the forums. If you on Windows navigate to C:\ProgramData\Affinity\Designer\1.0. ProgramData is a hidden folder, so if you don't see this folder, then you must activate the hidden folder option in the Windows file explorer You find this under View -> "hidden elements". There is a licence.xml located in the folder 1.0. You must delete the licence.xml. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
walt.farrell Posted April 13, 2022 Posted April 13, 2022 You can remove the license key using the procedure in the FAQ: https://forum.affinity.serif.com/index.php?/topic/114060-faq-how-do-i-remove-my-licence-details/ Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Rawny Posted April 15, 2022 Author Posted April 15, 2022 On 4/13/2022 at 12:19 PM, Komatös said: Hi, @Rawnyand welcome to the forums. If you on Windows navigate to C:\ProgramData\Affinity\Designer\1.0. ProgramData is a hidden folder, so if you don't see this folder, then you must activate the hidden folder option in the Windows file explorer You find this under View -> "hidden elements". There is a licence.xml located in the folder 1.0. You must delete the licence.xml. This didn't work for me, does the fact that the old account was a school account change anything? Quote
walt.farrell Posted April 15, 2022 Posted April 15, 2022 2 minutes ago, Rawny said: This didn't work for me, does the fact that the old account was a school account change anything? Possibly it changes something. Did you download and install the program from your personal account, or are you using an old installation of the program? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Rawny Posted April 15, 2022 Author Posted April 15, 2022 8 minutes ago, walt.farrell said: Possibly it changes something. Did you download and install the program from your personal account, or are you using an old installation of the program? I downloaded and installed it from my new account, still gives me the same message on launch. Quote
walt.farrell Posted April 15, 2022 Posted April 15, 2022 Are you in Windows or Mac? Where did you purchase the program? Did you try the instructions in the FAQ, or only the ones from @Komatös? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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