Can't save, save as nor export in Publisher 1.10.4

[HotKetchap]

I believe I am experiencing the same issue reported down below. I can't save my work nor export it in Publisher. Exporting used to work fine yesterday. Running latest version of macOS on Apple Silicon with Affinity Publisher 1.10.4.

 

[R C-R]

3 hours ago, HotKetchap said:

Exporting used to work fine yesterday.

To your knowledge has there been any change to your installed macOS version since yesterday, or any change to any of its System Preferences?

[walt.farrell]

Or (if you purchased Publisher from the Mac App Store) have you added more fonts?

[HotKetchap]

@R C-R @walt.farrell 

Thanks for the answers. I put the laptop to sleep and turned it back on in the morning. I also didn't turn off any of the Affinity apps. Didn't change any settings or installed any new fonts before noticing this. I only changed a security setting(allowing Publisher to full disk access) after seeing it recommended on a forum post here to a similar issue but it didn't help so far.

It feels like when I click the export or the save button it tries to open the pop up window maybe even opens it in the backend but I am unable to see anything. I tried connecting an external monitor to see if it tries showing the window on another monitor but didn't see it there neither.

I am not using the Appstore versions of the Affinity apps. Hope this helps.

[Dan C]

Hi @HotKetchap,

Welcome to the Affinity Forums

15 hours ago, HotKetchap said:

It feels like when I click the export or the save button it tries to open the pop up window maybe even opens it in the backend but I am unable to see anything. I tried connecting an external monitor to see if it tries showing the window on another monitor but didn't see it there neither.

When selecting Export or Save, please move and resize the main Affinity application window so that you can see the desktop background - but without minimising the app. Are you able to see this dialog now?

I've seen previous reports of this dialog being drawn 'behind' the Affinity app, and this may be what you are experiencing.

Please do let me know how you get on here!

[HotKetchap]

3 hours ago, Dan C said:

When selecting Export or Save, please move and resize the main Affinity application window so that you can see the desktop background - but without minimising the app. Are you able to see this dialog now?

I am not sure if I tried it or not but I ended up giving up (because I had to export a page) and quitting the app without saving the file. Luckily when I relaunched it, it asked me if I wanted to restore the last file/session so i clicked yes. Now everything functions like it did two days ago.

Thanks to all those who tried to help. I would have liked to investigate further and find a solution to the issue but a deadline was coming and was going to begin from scratch if I had to; luckily the session restore function saved me a lot of work!

[Catarina]

also from one day to another I cannot save as or export (cannot export PSD (which I need), can export in PDF and PNG - not what I need) , not in cloud, or locally. 

when I "save as" it create the file with 0KB and failed saving. 

My workplace asked me to export in PSD and it fails.

not working in the pub, designer or photo.

is it due to the new version? anyone where it was solved? not sure what to do

 

thanks

[Dan C]

Hi @Catarina,

Welcome to the Affinity Forums

In order to not confuse customer issues, can you please create a New Post regarding this issue, so your team can investigate separately for you?

Many thanks in advance!