Will not let me register

[Phil Spencer]

I have just added extra storage to my laptop and refreshed Windows 10 at the same time, I reinstalled Affinity photo on the new SSD (D drive) and I cannot register it it keeps timing out.

I decided to reload Affinity Photo onto the D drive to free up space on my C drive. See the screenshot attached, how can I register Affinity Photo on my laptop 

Registration report.docx

[stokerg]

Hi @Phil Spencer,

This is a known issue as outlined here.

If you can close Affinity and then right click on the shortcut and select Run As Administrator, you should then be able to register   

[Alfred]

5 hours ago, Phil Spencer said:

See the screenshot attached

That’s not a screenshot, it’s a Word document. For future reference, it’s best to attach screenshots as PNG or JPEG images so that they can be viewed directly in the browser.

[Komatös]

And the best thing is that you can easily take a screenshot with Windows own tools.

Press the Print key once to capture the entire screen or press Windows key + Shift key + S. There are then three further options (rectangle, free-form and window).

If you then have a new post page open, you can insert the previously taken screenshot by pressing CTRL + V.

[Phil Spencer]

Hi Stokerg
Thanks for the advice, I tried as you suggested, and it still would not let me register. I suspect that it is sitting on a different drive as the operating system (Windows 10) it may be a big part of the problem I have Adobe Elements set up on the same drive and keep getting crash reports, So, I think I will uninstall and reinstall onto the same drive as the operating system. Affinity opens and works, it just won't let me register the way I have it set up. Won't read the plugins like NIK or Topaz either, so I will move them all across and see what happens.