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Posted

How are you trying to sign in? Through the app? If so, run the app as administrator for now. Serif are looking at this issue (lots of threads about it).

Ali đŸ™‚

Hobby photographer.
Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel).

 

Posted

tried opening the app as administrator, makes no difference, just says 'timed out 10000 milliseconds'.  I don't understand why there has been so much trouble signing into to affinity accounts, it has happened before with windows 10. it should just work!

Posted

Hi @ian kelsall,

Sorry to hear you're having trouble!

I can confirm this is a known issue on our end (following an updated SSL certificate) and our team are working hard to resolve this as soon as possible.

In the meantime, please try following the steps in the below post and let me know if this resolves the issue for you?

Many thanks in advance :)

  • 2 weeks later...

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