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Posted (edited)

Dear Affiniy-Team,

 ICan't upgrade my affinity foto version (always downloaded updates but since 1.8 couldn`t get a newer version).

Today I bought affinity photo new again, but I can't install it.  I even can't deinstall the old one. I only get the hint, another software is currently in the installing process, but believe me, there ist no software being installed at the moment.

Can you help me or cancel my new bought?

If you could give me advice in german, I'd be very thankful.

Edited by Angelika Meyer
Posted

Welcome to the Serif Affinity Forums, Angelika. :)

38 minutes ago, Angelika Meyer said:

Today I bought affinity photo new again, but I can't install it.

Buying it again should not have been necessary.

37 minutes ago, Angelika Meyer said:

Can you help me or cancel my new bought?

https://store.serif.com/de/help/#returns

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

Posted

Hello @Angelika Meyer

I think there are broken Windows system components. To check this do a system file check. To do so press the Windows key + X. Choose CMD (Administrator) from the list. Type sfc /scannow and press Enter.

 

MAC mini M4 | MacOS Sequoia 15.2 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2605)

Affinity Suite V 2.5.7 & Beta 2.6 (latest)
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Posted
2 hours ago, Angelika Meyer said:

but believe me, there ist no software being installed at the moment.

If you're getting the Setup Failed error message while installing on Windows, it would be useful to see the log files:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
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