Angelika Meyer Posted November 22, 2021 Posted November 22, 2021 (edited) Dear Affiniy-Team, ICan't upgrade my affinity foto version (always downloaded updates but since 1.8 couldn`t get a newer version). Today I bought affinity photo new again, but I can't install it. I even can't deinstall the old one. I only get the hint, another software is currently in the installing process, but believe me, there ist no software being installed at the moment. Can you help me or cancel my new bought? If you could give me advice in german, I'd be very thankful. Edited November 22, 2021 by Angelika Meyer
Alfred Posted November 22, 2021 Posted November 22, 2021 Welcome to the Serif Affinity Forums, Angelika. 38 minutes ago, Angelika Meyer said: Today I bought affinity photo new again, but I can't install it. Buying it again should not have been necessary. 37 minutes ago, Angelika Meyer said: Can you help me or cancel my new bought? https://store.serif.com/de/help/#returns Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Komatös Posted November 22, 2021 Posted November 22, 2021 Hello @Angelika Meyer I think there are broken Windows system components. To check this do a system file check. To do so press the Windows key + X. Choose CMD (Administrator) from the list. Type sfc /scannow and press Enter. MAC mini M4 | MacOS 26.0.1 (Tahoe) | 16 GB RAM | 256 GB SSD AMD Ryzen 7 9700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR5 6000 MT/s | Windows 11 Pro 25H2 (26100.6584) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.4 Don't waste my thoughts with useless ideas!
walt.farrell Posted November 22, 2021 Posted November 22, 2021 2 hours ago, Angelika Meyer said: but believe me, there ist no software being installed at the moment. If you're getting the Setup Failed error message while installing on Windows, it would be useful to see the log files: -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Recommended Posts