RetroDesire Posted November 19, 2021 Posted November 19, 2021 running ios monterey photo is slow it took me 40 minutes to export a file. Whats's wrong, is this the new update,. Is there any way to uninstall the last update? Quote
v_kyr Posted November 19, 2021 Posted November 19, 2021 Which Photo version, did you already also tried the Affinity Photo Customer Beta (1.10.5.270)? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
Dan C Posted November 20, 2021 Posted November 20, 2021 Hi @RetroDesire, I can confirm there are a few known issues with Affinity 1.10.4 and Monterey - can you please try downloading and installing the latest beta (linked above) alongside your retail version, so that you have 2 versions installed? This beta version contains tentative fixes for the known Monterey issues, are you still finding your export to be slow within the beta please? Quote
JanLem Posted November 20, 2021 Posted November 20, 2021 I have a Windows 10 all in one desktop. The program does not respond on numerous occasions and is slower. What do I do when it doesn't respond? Quote
Dan C Posted November 21, 2021 Posted November 21, 2021 Hi @JanLem, Can you please open the Affinity app and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me? Many thanks in advance Quote
Dan C Posted November 21, 2021 Posted November 21, 2021 Thanks for the screenshot @RetroDesire - but I was requesting this from JanLem, as they are using Windows 10 and you're running macOS Monterey - which as explained previously has known issues with 1.10.4. As I have requested above, have you tried the latest customer beta for mac? Quote
RetroDesire Posted November 21, 2021 Author Posted November 21, 2021 thanks yeah i'm using the beta. All good so far Dan C 1 Quote
JanLem Posted November 21, 2021 Posted November 21, 2021 Hi Dan C. Here is a screen shot of my Performance page. Quote
v_kyr Posted November 21, 2021 Posted November 21, 2021 1 hour ago, JanLem said: Here is a screen shot of my Performance page. Disable under the Performace Preferences the "Hardware Acceleration [x] Enable OpenCL ..." checkbox from "[x] -> [ ]", restart Affinity Photo and retry it's overall behavior! Dan C 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
henryg Posted November 22, 2021 Posted November 22, 2021 Please, can anyone explain why disabling hardware acceleration is a good idea/improves performance? Quote
Ron P. Posted November 22, 2021 Posted November 22, 2021 33 minutes ago, henryg said: Please, can anyone explain why disabling hardware acceleration is a good idea/improves performance? One main reason is so you can use the program without it crashing all the time. Sure it may not run as fast with HA enabled, but you can use it. Windows machines seem to pose the most problems. Serif has been working on getting the bugs out. However there's so many variables, with all the different configurations, different GPUs, drivers, ect, it's nearly impossible to have predicted this when they first released this feature. On top of that, it can be a cat and mouse game, when all these manufacturers are constantly updating their drivers. What may work now, may suddenly cause problems when the drivers are changed. Dan C 1 Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
henryg Posted November 22, 2021 Posted November 22, 2021 1 hour ago, Ron P. said: One main reason is so you can use the program without it crashing all the time. Sure it may not run as fast with HA enabled, but you can use it. Windows machines seem to pose the most problems. Serif has been working on getting the bugs out. However there's so many variables, with all the different configurations, different GPUs, drivers, ect, it's nearly impossible to have predicted this when they first released this feature. On top of that, it can be a cat and mouse game, when all these manufacturers are constantly updating their drivers. What may work now, may suddenly cause problems when the drivers are changed. OK, thanks. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.